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Extended Stay America Premier Suites - Lakeland - I-4
- Hotels
- Lakeland, FL
About this business
Location details
4360 Lakeland Park Dr., Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business stay Nice clean and modern rooms or suites I should say. Spacious enough for an extended stay if needed. Mini kitchen and all. My only complaint is the bed seemed a tad old and lumpy and the”gym”!lacked water and the little equipment they had was worn. The room seemed neglected.. but I def will stay again!
The beds should be upgraded. They are rather hard.
Booked with Expedia, was not told this suite room with KITCHENETTE was only cleaned/serviced once a week. It was left up us to take out your own garbage. We also had to bring your towels to front desk for new ones throughout our stay. We had go to front desk as they only give you one roll of toilet paper per day. Servicing the room we were told only happened once every week. That being stated we were only staying for a week. There are no door knob signs for do not disturb. They then, unknown to us never told us that they wer... read more
Business response:
Dear Guest, We sincerely apologize for the frustrating experience you described. We regret that the weekly housekeeping schedule and towel exchange policy were not clearly communicated at check-in. We understand how upsetting it was to have personal items mistakenly discarded during an unscheduled room service, especially when those items held sentimental value. This should not have happened, and we are reviewing this incident with our staff to prevent such errors in the future. We also apologize that the front desk did not ... read more
Thesai
Business response:
Dear Guest, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest. Sincerely, Hotel Management
Couldnt check in Guy at counter offered no help Have to find somewhere else to stay w/ no notice No cares given by staff
Business response:
Dear Guest, We sincerely apologize for the difficulty you faced at check-in and for the lack of assistance you experienced from our staff. This does not reflect the level of service we strive to provide, and we understand how stressful it must have been to find alternate accommodations without notice. Please know we are addressing this matter with our team to ensure better support and communication moving forward. Your feedback is extremely important to us. We hope you will give us another opportunity to serve you better. Si... read more
Shower water pressure was really bad. To get hot water, i had to turn the water on 30 minutes prior to using. And then it was barely warm.
Business response:
Dear Guest, We sincerely apologize for the poor water pressure and the inconvenience you faced with the hot water. This is not the standard we aim to provide, and we have already notified our maintenance team. Your comfort matters to us, and your feedback helps us improve our services for future guests. We appreciate your patience and hope you will give us another opportunity to serve you better. Sincerely Hotel Management
Never again
Business response:
Dear Guest, We’re truly sorry to hear that your experience did not meet expectations. It’s never our intention to disappoint our guests, and we sincerely regret any inconvenience you may have faced. Your comments are being reviewed with our team to understand what went wrong and ensure improvements are made. We value all feedback, as it helps us provide a better experience in the future. We hope you’ll consider giving us another chance. Sincerely, Hotel Management
Pictures are not the same that’s all I’m going to say. Very disappointed
Business response:
Dear Guest, We’re sorry to hear that your experience did not meet expectations and that the room appearance differed from what you anticipated based on the photos. We understand how important first impressions are, and we’re reviewing our listings to ensure they accurately reflect our accommodations. Your feedback is valuable and helps us improve transparency and guest satisfaction. We truly regret your disappointment and hope you’ll consider giving us another opportunity to provide you with a better experience. Sincerely, H... read more
Nothing really “premier” Staff was all great. Room was okay, couch is peeling on the arms badly. 3 pillows for 3 adults, no more were available according to the staff. Breakfast was a joke even by “continental” standards. Dry muffins, hard boiled eggs plain yogurt. Staff was great but will avoid in future trips.
Business response:
Dear Robert, Thank you for taking the time to share your experience. We are glad to hear that our staff made a great impression and that your room was satisfactory. However, we are sorry to learn that a few aspects did not meet your expectations. Your comments about the furniture and breakfast selection have been shared with our concerned team for review, and we will explore ways to improve both comfort and quality moving forward. We appreciate your feedback as it helps us identify where we can do better. We hope you will co... read more
Frequently asked questions about Extended Stay America Premier Suites - Lakeland - I-4
How is Extended Stay America Premier Suites - Lakeland - I-4 rated?
Extended Stay America Premier Suites - Lakeland - I-4 has a 3.9 star rating with 2,668 reviews.
When is Extended Stay America Premier Suites - Lakeland - I-4 open?
Extended Stay America Premier Suites - Lakeland - I-4 is open now. It will close tomorrow at 12:00 a.m.