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Extended Stay America Premier Suites - Lakeland - I-4
- Hotels
- Lakeland, FL
About this business
Location details
4360 Lakeland Park Dr., Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The property is dirty and the staff pretty much ignore you. In a weeks stay never got room service and I had to mop the floors myself!! N You also need to bring dirty towels to the front desk yourself and empty your own garbage. Rooms are in bad condition. The “grill” on site is ancient and being used as a communal ashtray!! Super disappointed!! We only stayed here because other hotels were fully booked. The area was safe with good dining and shopping and they had lots of chairs at the pool, but that’s about the only positiv... read more
Business response:
Dear Guest, We are truly sorry to hear that your stay did not meet your expectations. The issues you described regarding cleanliness, maintenance, and service are concerning and not reflective of the experience we strive to provide. We understand your frustration with the lack of housekeeping and the condition of on-site amenities. We appreciate you bringing these matters to our attention and will share them with the team to prevent future occurrences. On a positive note, we’re glad you felt safe in the area and appreciated ... read more
Sun n Fun Two queen beds and one of them had a broken pedestal which was like sleeping on a teeter totter, seriously. One guy at the front desk thought was hilarious.There was no way that was missed by the previous cleaning crew. Bathroom shower was in bad shape. Room showed wear and tear. It was during Sun n Fun so I was fortunate to get any available room so I did not complain but I informed the staff.
Business response:
Dear Guest, It is disappointing to hear that your room did not meet expectations. A stable and well-maintained space is essential for a comfortable stay, and we regret that the condition of the bed and bathroom fell short. The feedback regarding the front desk response and overall room upkeep is concerning and will be addressed with the team. Guest concerns should always be taken seriously, and we appreciate you bringing this to our attention. While we understand the challenges of securing accommodations during busy events, ... read more
I have stayed at this property multiple times over the last ten years. It really could use an upgrade. Bathroom, bedroom and living areas are "tired". They supply a "breakfast" that consists of packaged hard-boiled eggs, oatmeal, pre-packaged muffins, and various breakfast bars. The coffee is not very good. This is a step down from the past. Not really a perk.
Business response:
Dear Guest, Thank you for being a loyal guest and for sharing your feedback. We appreciate your continued support over the years. However, we’re sorry that the breakfast options didn’t meet your expectations, and we understand your concerns about our property. We’re always looking for ways to improve, and we’ll consider your comments to improve the guest experience. We value your input and hope to make your next stay more enjoyable. Sincerely, Hotel Management
Smelly room Room was dirty and smelly. Needs a refresh
Business response:
Dear Martin, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure this does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Would not recommend Very uncomfortable beds, hardest we have ever slept in. Key card readers in doors didn't work sometimes. Nothing in kitchen to use, not even a coffee maker. Very outdated. AC didn't work. Included breakfast consisted of boiled eggs and mini muffin. Awful.
Business response:
Dear Guest, Thank you for taking the time to share your feedback with us. We are sorry that your experience with us did not meet your expectations, and we sincerely apologize for the discomfort and inconvenience you encountered during your stay. Your comments about concerns in the room have been noted, and we will address these issues with our maintenance and housekeeping teams to ensure that they are resolved promptly. Additionally, your disappointment with the breakfast offerings has also been shared and discussed with the... read more
Very disappointed, Service and attendance doesn't stand by the name it represents....
Business response:
Dear Juan, We take great pride in the service and quality we provide, and it's clear we did not live up to the expectations we set. Please accept our sincerest apologies for the inconvenience you experienced. We will review our staff availability and response times to ensure that this does not happen again. We value your feedback and are taking your concerns seriously. Thank you for bringing this to our attention. Please return for a seamless experience.Sincerely,Hotel Management
Awful Hotel was so old and dated and mold in shower. Hairdryer didn’t work, water only got semi warm and furniture was worn. Needs updating
Business response:
Dear Debra,Thank you for sharing your experience. We regret that the room did not meet expectations and sincerely apologize for the concerns regarding maintenance and cleanliness. Guest comfort is a top priority, and feedback like yours helps identify areas for improvement. The issues mentioned will be addressed to enhance future stays. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management
The property was listed as having breakfast. The only thing available was granola bars and juice. My husband spilled his coffee and was told there was no napkins. I chose your hotel and paid $227 when I could have gone to any other ones next door, across the street for $149. Last time I stay at your facility.
Business response:
Dear Bonney, We sincerely regret that your experience did not meet expectations, especially regarding the breakfast selection and service. We understand how frustrating it must have been to find limited options and not have essential items available. Guest satisfaction is vital to us, and we will be reviewing these issues with our team to improve our offerings and service. We truly appreciate your time and feedback and hope to have the opportunity to provide a better experience in the future.Sincerely,Hotel Management
My experience with Expedia was terrible and this is my last experience. I reserved a room for two nights originally fully refundable at a total of $442.xx. i decided to arrive a day later so I cancelled the first night before the deadline. Expedia only gave me $117 refund instead of the $221 in which I was due. Totally misleading customers....
Business response:
Dear Michael, Thank you for being our guest and for taking the time to leave your feedback. We apologize for these concerns. Unfortunately, financial inquiries on reservations made through a third-party must be made through them, and we suggest you contact them directly. In case you need any assistance, please feel free to reach out to us. Thank you once more for choosing our hotel, and we hope you will consider staying with us again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Lakeland - I-4
How is Extended Stay America Premier Suites - Lakeland - I-4 rated?
Extended Stay America Premier Suites - Lakeland - I-4 has a 3.9 star rating with 2,668 reviews.
When is Extended Stay America Premier Suites - Lakeland - I-4 open?
Extended Stay America Premier Suites - Lakeland - I-4 is open now. It will close tomorrow at 12:00 a.m.