This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Lakeland - I-4
- Hotels
- Lakeland, FL
About this business
Location details
4360 Lakeland Park Dr., Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not like this hotel at all. Did not live upto my expectations, we checked out earlier than planned because of that. I guess it could work for someone but for a family, not the hotel to be at.
Business response:
Dear Ferdaus, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we hope to have another occasion to host you in the future and prov... read more
The room was very dirty the bed sheets had stains on them and the A/C barely worked the room was hot I was very disappointed and left to go stay elsewhere I was so mad I didn't bother trying to get a refund.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are sorry to hear about the challenges you encountered during your stay. Guest comfort is our top priority, and we regret any inconvenience this may have caused. Please know that we will take the necessary steps to address the concerns raised. We remain committed to improving the overall guest experience and hope you might consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Not satisfactory
Business response:
Dear Rita, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for any discomfort or inconvenience you may have encountered. Your comments are important to us and will be addressed with the relevant team for improvements. We are committed to enhancing the quality of our service and accommodations and take all guest input seriously. We hope you will consider giving us another opportunity in the future to provide you with a more posi... read more
No room service
Business response:
Dear Guest, Thank you for choosing our hotel. We are disappointed to know that our lack of room service was a source of frustration during your visit. Our front desk is always available to assist you and make the most of your stay; in the future, please do not hesitate to ask. We appreciate the feedback and hope to see you next time you visit the area. Sincerely, Hotel Management
I would never book here again our couch was ripped and stained, towels, sheets and walls stained. Evelators made noises, wallpaper in the hallway was peeling, the staff was bland and the “breakfast” didnt exist. They claim to be a smoke free stay but everything reeked of cigarettes. I have stayed at motels that cost less that looked better than this hotel.
Business response:
Dear Guest, We're sorry that your recent stay with us fell short of your expectations. We apologize for the housekeeping issues you experienced in the room; the noise from the elevators and the hallway's condition impacted your overall experience. We take your feedback seriously and will review the areas you mentioned so our future guests do not have the same problems. Also, we are disappointed that our breakfast offering was not up to par, and we will share these notes with the team concerned to enhance our guest's experien... read more
I have stayed here several times and it’s always been adequate. This stay my room was on the 4th floor. It was very smelly. The furniture in the room was dirty and threadbare. I had to use a towel to put on the chair because I didn’t want my clothes to get dirty. The front desk said they were all booked up and a different room was not available. I booked two rooms, thinking they would be together. They upgraded one room to the third floor, and it was in much better condition.
Business response:
Dear Guest, Thank you for sharing your feedback about your recent stay with us. We're sorry to hear that your room on the 4th floor didn't meet your expectations, particularly about the odor and condition of the furniture. We'll work to ensure our furniture and linens are properly cleaned and maintained. We appreciate your loyalty to our brand and will do everything possible to give you the hospitality that you are aware of from us. Please return to experience a better and more seamless trip. Sincerely, Hotel Management
It was not what the pictures portrayed.
Business response:
Dear Guest, We're sorry that your stay with us was not good and apologize for the issues you encountered. Please allow us to review the condition and ensure we address the concern so our future guests do not have similar problems. We strive to provide a comfortable and safe environment for all guests. Thank you for sharing your feedback. We hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
The property was in a great location right across from a Cracker Barrel. A very simple take to go breakfast. You will have to stop for breakfast later. Couch bed was dirty and needed to be cleaned out.
Business response:
Dear Guest, Thank you for your feedback about our property. We're glad you found our location convenient, especially with Cracker Barrel nearby. However, we're sorry the couch bed wasn't up to your standards. We'll prioritize cleaning and maintenance to provide a comfortable stay for our guests. Further, we regret that our breakfast choices did not meet your expectations. We will share your remarks with our concerned team so they know our guests' choices. We hope to have the opportunity to serve you better in the future. Sin... read more
Frequently asked questions about Extended Stay America Premier Suites - Lakeland - I-4
How is Extended Stay America Premier Suites - Lakeland - I-4 rated?
Extended Stay America Premier Suites - Lakeland - I-4 has a 3.9 star rating with 2,668 reviews.
When is Extended Stay America Premier Suites - Lakeland - I-4 open?
Extended Stay America Premier Suites - Lakeland - I-4 is open now. It will close tomorrow at 12:00 a.m.