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Extended Stay America Premier Suites - Lakeland - I-4
- Hotels
- Lakeland, FL
About this business
Location details
4360 Lakeland Park Dr., Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Garbage 🗑️ Hated the whole experience worse treatment by the staff
Business response:
Dear Guest, Thank you for sharing your experience. We are truly disappointed to hear that your interactions with one of our associates did not meet your expectations. We take these reviews seriously, and your feedback is being evaluated with our team to ensure these concerns are not repeated. Again, we apologize, and we hope you will allow us another occasion to provide you with the hospitality you deserve every time you stay with us.Sincerely,Hotel Management
Our room 426 stunk really bad our ac about caught fire . And you can’t have extra towels when you have a party of 6 staying only 4 towels and two wash clothes .
Business response:
Dear Guest, We're sorry that your stay was compromised by a strong odor and that you had an issue with the AC unit. We apologize for the inconvenience and concern this caused. Regarding the towels, we apologize for not providing enough for your group. Moving forward, we'll ensure that we focus on better service. We'll work to rectify these problems to provide a better experience for our guests. Please return. Sincerely, Hotel Management
Terrible option among dozens of hotels in the area Rooms are old. Kitchen was unusable. Beds were like sleeping on the ground. Breakfast was a joke. No juices or even water. Some breakfast bars and bulk muffins that said blueberry but didn’t have any blueberries. The entire place should be closed down. So many nicer places at the same price point. Never again.
Business response:
Dear Guest, We are truly sorry your visit was not the positive experience you deserved. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. Please consider giving us a chance to provide you with the hospitality and accommodations you deserve whenever you choose us. Sincerely, Hotel Management
Old property, problem with exterior doors, others said it was that way for a while. Snack bars and instant oatmeal for breakfast, ran out of coffee both days. Room was clean and bed was fine
Business response:
Dear Guest, Thank you for sharing your feedback about your stay. Providing a safe and relaxed hotel experience to all the guests who enter our door is our priority. However, we apologize for the issues with the exterior doors, which you pointed out, and are working to fix and resolve them. On the other hand, we appreciate your kind words about our breakfast choices and are glad you enjoyed these amenities. We'll prioritize maintenance and improvements to ensure our property meets your expectations. We hope to have the chance... read more
The worst experience in this hotel The worst experience with my family no service at all super dirty room I do not recommend this hotel
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we are committed to addressing your concerns and ensuring that every guest receives the highest level of service and care. Your feedback will aid us in making necessary improvements. Please consider giving us another chance to provide your desired stay.Sincerely,Hotel Management
Not great I expected better from an Extended Stay. Room and furnishings were worn and old. Bed was lumpy and pillows were flat rocks.
Business response:
Dear Guest, Thank you for your feedback. We work hard to uphold all of our brand's standards for quality and service. Therefore, we are sorry that our hotel did not meet your expectations, and we thank you for bringing these concerns to our attention. Your remarks are noted, and we will share them with our concerned team to enhance the experience for all the guests who enter our door. We always want to hear from our visitors about how we can improve our services! Thank you once more, and we hope to see you again soon. Sincer... read more
Extended Stay America is buckling the trend. Anybody else is going upmarket, but Extended Stay is committed to go as low as possible. The card entry system cannot get any older. I had to go for several trips as the card’s demagnetized . Then you have to opt in to get dishes, cutlery, pans, coffee maker and a toaster. You have to carry them by yourself from the lobby to your room. The rooms have no napkins, tissues box. There is no housekeeping service for 7 days. They give you a soap bar and a small shampoo plastic tube. No ... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve!Sinc... read more
Washing machines are not correctly numbered if you use the app! I had to purchase a single use of tide, the quarters got stuck in the machine. Staff proceeded to tell me!!! There is nothing they can do because they don’t have a key. The remote batteries were dead, staff had no tools to replace the batteries. Luckily I have tools on me to say the least. Also watch where you walk the flooring in the rooms is not installed correctly!!
Business response:
Dear Guest, Thank you for sharing your experience with us. We sincerely apologize for the frustrations you encountered, from the laundry machine issue to the challenges with the remote and room condition. This is not the level of service we strive to deliver. Your feedback will be shared with our team to address these concerns promptly. We truly value your input and hope for the opportunity to provide a much-improved stay in the future.Sincerely,Hotel Management
Stay somewhere else! Stayed here for its proximity to the RP Funding Center and because we needed a room that accommodated 5. Lobby area was nice and inviting but we stayed in room 202 and it was not in good shape. Beds were tiny and one of the bed frames were completely broken and loose. The couch was worn and stained and we had to brush crumbs and debris off to open and access the extra bed. Requested linens and a pillow for the extra bed and were told they were out. Breakfast was a joke and the dining area was disgusting.... read more
Business response:
Dear Guest, We are disappointed that our accommodations did not provide the value you were hoping for. We take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back for the exceptional hospitality for which we are known. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Lakeland - I-4
How is Extended Stay America Premier Suites - Lakeland - I-4 rated?
Extended Stay America Premier Suites - Lakeland - I-4 has a 3.9 star rating with 2,668 reviews.
When is Extended Stay America Premier Suites - Lakeland - I-4 open?
Extended Stay America Premier Suites - Lakeland - I-4 is open now. It will close tomorrow at 12:00 a.m.