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Extended Stay America Premier Suites - Lakeland - I-4
- Hotels
- Lakeland, FL
About this business
Location details
4360 Lakeland Park Dr., Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Bathtub needed extra cleaning
First room had ants everywhere. Second room smelled like seafood, one side of stove did not work, while the other side went out in the middle of cooking. We had to throw the food away. Pool was extremely warm. The couch was pelling. Mildew was in the curtains.
not good
Business response:
Dear Thomas, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. Please give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
The furniture was very worn! The baseboards and flooring was showing signs of dirtiness. Overal room was sketchy and felt nasty.
Business response:
Dear Tamisha, We are sorry to hear that the upkeep of the furniture and overall cleanliness of your room did not meet your expectations. It's important to us that our guests feel comfortable and at ease during their stay, and we missed the mark here. Your comments have been shared with the respective teams for immediate review and corrective action. We appreciate you bringing these concerns to our attention and hope you'll consider giving us another chance to offer a better experience. Sincerely, Hotel Management
Outdated. Furniture peeling. Building wasn’t fresh. Smelled mildewed
Business response:
Dear Zsa'Vell, Thank you for sharing your feedback. We sincerely apologize that the condition of our property did not meet your expectations. We understand the importance of ensuring our guests feel comfortable and confident in the cleanliness and upkeep of their surroundings. Your comments have been shared with our maintenance and housekeeping teams for immediate review and action. We appreciate your patience and hope you’ll consider giving us another opportunity to provide a much better experience in the future. Sincerely,... read more
One night I was told that there’s no more queen bed rooms and Exspedia made a mistake so I was given a room with 2 full beds instead although I paid for a room with queen size bed when I got to the room it smell bad and the AC was weak I called front desk they sent a guy up and he said that it’s blowing as cold as it’s going to get so I was basically sweating all night uncomfortable and on able to sleep
Business response:
Dear Kendell, It was disappointing to read your comments about your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is unacceptable by our standards, and we will address each of your concerns. We are committed to providing every guest with a wonderful experience. Thank you again for your feedback, as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
It's really unfortunate to reserve a place and find the rooms in very sad and poor condition, neglected, with very hard mattresses and worn-out pillows. The place isn't worth the price.
Business response:
Dear Lynnette, We are truly sorry to hear that the condition of your room and the comfort of the bedding did not meet your expectations. It's disappointing to know that your stay did not reflect the value you anticipated. Thank you for bringing this to our attention. Your feedback has been shared with our team to address the concerns you've raised and to improve the quality of our guest experience going forward. We appreciate your patience and hope you will consider giving us another opportunity to regain your trust in us. S... read more
Frequently asked questions about Extended Stay America Premier Suites - Lakeland - I-4
How is Extended Stay America Premier Suites - Lakeland - I-4 rated?
Extended Stay America Premier Suites - Lakeland - I-4 has a 3.9 star rating with 2,668 reviews.
When is Extended Stay America Premier Suites - Lakeland - I-4 open?
Extended Stay America Premier Suites - Lakeland - I-4 is open now. It will close tomorrow at 12:00 a.m.