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Extended Stay America Premier Suites - Lakeland - I-4
- Hotels
- Lakeland, FL
About this business
Location details
4360 Lakeland Park Dr., Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The bathroom shower tub had hairs, the toilet seat had yellow stains
Business response:
Dear Marcela, We appreciate you choosing to stay with us and taking the time to write a review. It's good to know you had a pleasant stay. However, we are sorry for the disappointment with the cleanliness of your bathroom. We are working with our housekeeping team on these concerns and ensuring they recheck the rooms before delivery. Our front desk team is always available to help you. Your remarks are much appreciated, and we hope to serve you again when you are in the city. Sincerely,Hotel Management
Great property, just don't count on breakfast its coffee and muffin
Very nice and clean property.Staffs and services were good.Breakfast was as expected however fruits were missing usually they used to also have apple and banana.There was bit of smell coming from one of the pillow.Very close to I-4 and lakeland shopping area.Overall experience was good.
Business response:
Dear Mukesh, It was a pleasure having you as our guest at Extended Stay America, and we want to thank you for sharing your review with other travelers. It's great to know you enjoyed your stay and that our property and service met all your expectations! However, we are sorry for the concerns you mentioned and will work on its improvement. We look forward to sharing your positive feedback with our team. We hope you will revisit the area the next time you are in it. Sincerely,Hotel Management
Good location, nice staff. Pitiful breakfast, the worse we have ever encountered. There is a beautiful serving area/dining area that is totally wasted with this excuse for a breakfast. Management should charge a few dollars more for the rooms and stock a good breakfast.
Worse than mediocre. Weird place. Great looking lobby. Rooms were old and in need of upgrade. Especially bathroom and carpet. Bad, stale smells throughout. Wifi was terrible. Breakfast options were basically cleaned out by 8am and not restocked.
Business response:
Dear Guest,We appreciate you taking the time to share your thoughts. We hope you had a pleasant stay overall. However, we regret the multiple issues you experienced during your stay. Please accept our apologies for not meeting all your expectations. Your concerns have been noted and will also be shared with our team. We hope you will give us a second chance to serve you better in the future.Sincerely,Hotel Management
The hallway and room smelled bad! The couch smelled bad and we couldn’t use the pull out bed because it smelled like pee! When we opened the pull out bed all kinds of dirt stuff fell out onto the floor! Lego’s and dirt!
Business response:
Dear Candice,Thank you for taking the time to write a review about your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We genuinely hope that you will consider giving us another opportunity to serve you in the future so we can provide you with the immaculate and enj... read more
Frequently asked questions about Extended Stay America Premier Suites - Lakeland - I-4
How is Extended Stay America Premier Suites - Lakeland - I-4 rated?
Extended Stay America Premier Suites - Lakeland - I-4 has a 3.9 star rating with 2,738 reviews.
When is Extended Stay America Premier Suites - Lakeland - I-4 open?
Extended Stay America Premier Suites - Lakeland - I-4 is open now. It will close tomorrow at 12:00 a.m.