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Extended Stay America Premier Suites - Lakeland - I-4
- Hotels
- Lakeland, FL
About this business
Location details
4360 Lakeland Park Dr., Lakeland, FL, 33809, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rooms smell like pet urine & cigarettes and it was no smoking , also 2nd floor was very smelly .
Business response:
Dear Jerry, Thank you for choosing us. We are sorry for the frustrations and regret that the overall cleanliness of the room did not meet your liking. In response to your comments, we will instruct our team to double-check the process for this problem. Our housekeeping team is very active and takes an interest in delivering flawless accommodation, but we regret missing some spots in your case. Our front desk team is always there to attend to your needs. Apart from this, we hope you had a satisfactory time here. We hope you w... read more
Great room very clean . Didn't like the breakfast to simple
Business response:
Dear Ernesto, Thank you for choosing Extended Stay America and sharing your reviews about our hotel. It is nice to know you had a pleasant time and found the rooms clean. However, we are sorry for any issues you encountered with the breakfast choices. We will share your remarks with the team and ensure they are improved. Please be our guest next time you are around the area, and we hope to make your stay memorable.Sincerely,Hotel Management
Overnight stay Basic and met my immediate needs
Could have been a lot cleaner, breakfast items not stocked very well, pet fee was not disclosed on Hotels.co
Business response:
Dear Guest, Thank you for choosing us. It is nice to know you had a pleasant time here, but a few expectations were missed. Providing a comfortable time with an easy and relaxed hotel experience is always our motto for all guests who enter our door. Our housekeeping team is already checking the area. Further, we regret you were unhappy with the nonavailability of breakfast supplies that were not refilled as needed. We will instruct the concerned individual to keep an eye on refilling. Also, we are sorry for the surprise with... read more
No breakfast. No hair dryers. Had to constantly go down to the front desk and ask for things that should already be in the room
Business response:
Dear Ivette, Thank you for leaving a review; we appreciate your feedback. It is nice to know you had a pleasant stay in a comfortable room. However, we are sorry for the disappointment with the amenities you wished to have in your room. They were to be requested from the front desk team. We apologize for the inconvenience. In response to your review, we will pass these comments on to the front desk team so they can inform the guests about the policy during check-in. Further, we understand your dissatisfaction with the breakf... read more
The hideaway couch should be thrown out. It was all springs. No trash can for kitchen. There was a green spot on ceiling above the bed. Looks like some kid threw their green blob there.
Business response:
Dear Patsy, Thank you for being our guest and sharing feedback. It is nice that you had a pleasant time here. However, we regret the discomfort caused by the room's condition, and we share your comments on the updates for improvement with the respective teams. We value hearing from our guests, as this lets us improve our guest experience. We hope to welcome you again when your travels bring you this way.Sincerely,Hotel Management
very quiet place to rest and easy accessibility, it has nearby gas stations and a variety of cuisine
No hand holds in shower - ADA requirement. What appears to be mold in shower. Room 317. Odd placement of TV
Business response:
Dear Kurtis, Our prime motto is to serve our guests with the best hotel experience. However, we want to extend our apologies for not providing you with a perfect hotel stay. We completely understand your frustration and the inconvenience this caused you when you noticed the room was not meeting your expectations. In response to your review, we will discuss and address it with the relevant team so that it is not repeated. We hope you will reconsider and return, as we would welcome the opportunity to provide you with the seaml... read more
Frequently asked questions about Extended Stay America Premier Suites - Lakeland - I-4
How is Extended Stay America Premier Suites - Lakeland - I-4 rated?
Extended Stay America Premier Suites - Lakeland - I-4 has a 3.9 star rating with 2,738 reviews.
When is Extended Stay America Premier Suites - Lakeland - I-4 open?
Extended Stay America Premier Suites - Lakeland - I-4 is open now. It will close tomorrow at 12:00 a.m.