Extended Stay America Premier Suites - Melbourne - I-95

Business response:

Dear Guest, Thank you for taking the time to review your stay at Extended Stay America. We're pleased to hear that you felt your stay was a good deal and met your expectations in terms of value. It's important to us that we provide an affordable and comfortable environment for all our guests, and we're glad we could do that for you. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and for sharing your comments. We’re thrilled you found your room clean and comfortable during your stay. Our team works hard to maintain high standards of cleanliness, and it’s great to know that this positively impacted your experience. We appreciate your feedback and look forward to welcoming you back to Extended Stay America for another enjoyable visit soon! Sincerely, Hotel Management 

Business response:

Dear Guest,We appreciate you highlighting both the positive and the areas that need attention. While it’s great to know the room met your standards for cleanliness, we regret that the limited morning options did not reflect the breakfast you expected. We’ll address this with our team to ensure we communicate more clearly going forward, so guests can make informed decisions before booking. Thank you again for your feedback, as this helps us to improve the experience for all of our guests. We hope we have the opportunity to ma... read more

Business response:

Dear Guest,Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your stay. We understand how important certain amenities are to a pleasant experience, and we regret that you were disappointed with the breakfast offerings and the absence of a pool. Your comments have been noted, and we will continue working to improve our services and amenities. We value your input and hope for the chance to provide a better experience on your next visit.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for including Extended Stay America in your travel plans. We're thrilled that your time with us was enjoyable and that we could provide you with a memorable experience. Your positive comments inspire us to continue improving and providing exceptional service. We hope you had a chance to explore the area and that future visits will be just as pleasant. Thank you for choosing us, and we look forward to welcoming you back soon.Sincerely,Hotel Management