Extended Stay America Premier Suites - Melbourne - I-95

Business response:

Dear Brenda, We're glad to know the room provided a comfortable place to unwind after a day of traveling and that the surrounding area felt secure. It's also great to hear the cleanliness met your expectations. We appreciate you noting the pet-friendly policy. It's helpful for future guests who may have specific preferences when booking. The grab-and-go breakfast is designed for convenience, and we understand it may not suit everyone's needs, but we're glad you had a few options available to start your day. Your feedback hel... read more

Business response:

Dear Silvia, Thank you for being our guest at Extended Stay America. We're glad to know your experience was a good one and that everything met your needs during your brief visit. Whether you're stopping by during a trip or planning a longer stay in the future, we aim to provide a clean, comfortable space with friendly service each time. We hope to have another opportunity to welcome you back whenever your travels bring you this way again. Sincerely, Hotel Management 

Business response:

Dear Carlos, We're glad you found the property to be a great value overall and appreciate your kind words. We understand the breakfast options may have felt limited, and we're actively reviewing to better meet guest expectations. Your input helps us identify areas for improvement, and we appreciate you taking the time to share it. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Thank you again. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your experience. We are pleased to hear that our team made a positive impression with their welcoming and helpful service. At Extended Stay America, we believe that friendly staff play a big part in making guests feel at home. We appreciate your feedback and hope to have the opportunity to provide you with another comfortable stay in the future. Sincerely, Hotel Management 

Business response:

Dear Carl, We're sorry you experienced an inconvenience with the elevator during your stay. We understand how important accessibility and ease of movement are, and we regret any disruption this caused. We will ensure our maintenance look in to this to resolve the issue as quickly as possible. We appreciate your patience and the opportunity to host you. Ensuring the comfort and satisfaction of our guests is our unwavering commitment. We would welcome the chance to demonstrate our dedication to exceptional experiences on your ... read more