Extended Stay America Premier Suites - Melbourne - I-95

Business response:

Dear Guest,We appreciate you highlighting both the positive and the areas that need attention. While it’s great to know the room met your standards for cleanliness, we regret that the limited morning options did not reflect the breakfast you expected. We’ll address this with our team to ensure we communicate more clearly going forward, so guests can make informed decisions before booking. Thank you again for your feedback, as this helps us to improve the experience for all of our guests. We hope we have the opportunity to ma... read more

Business response:

Dear Guest,Thank you for including Extended Stay America in your travel plans. We're thrilled that your time with us was enjoyable and that we could provide you with a memorable experience. Your positive comments inspire us to continue improving and providing exceptional service. We hope you had a chance to explore the area and that future visits will be just as pleasant. Thank you for choosing us, and we look forward to welcoming you back soon.Sincerely,Hotel Management 

Business response:

Dear Guest,Thank you for the terrific review of Extended Stay America. We're thrilled that our property exceeded your expectations and that the team helped make your experience positive. It's always uplifting to hear when our staff's warmth and attentiveness stand out. We're grateful for the opportunity to host you and hope to welcome you back for another great stay in the future. Sincerely,Hotel Management 

Business response:

Dear Rebeca,Thank you for sharing your thoughts. We’re sorry to learn that the limited breakfast options and the absence of a pool left you feeling disappointed. While our grab-and-go breakfast offers simple choices, such as coffee and yogurt, to help guests start their day, we understand that some travelers may be looking for a wider selection or additional amenities. We appreciate the opportunity to host you and will continue exploring ways to enhance the overall guest experience. We hope to have the chance to welcome you ... read more

Business response:

Dear Guest,Thank you for sharing your feedback. We sincerely apologize for not meeting your expectations during your stay. We understand how important certain amenities are to a pleasant experience, and we regret that you were disappointed with the breakfast offerings and the absence of a pool. Your comments have been noted, and we will continue working to improve our services and amenities. We value your input and hope for the chance to provide a better experience on your next visit.Sincerely,Hotel Management