Extended Stay America Premier Suites - Melbourne - I-95

Business response:

Dear Rhonda, Thank you for your positive feedback and appreciation of our hotel amenities. We're delighted to hear that you enjoyed your stay, especially the kitchen, bathroom, and comfortable bed in your room. Providing a pleasant and comfortable experience for our guests is our priority, and we're glad that we could meet your expectations. Your kind words motivate us to maintain our standards and continue improving. We look forward to welcoming you back for another enjoyable stay at Extended Stay America.Sincerely,Hotel Ma... read more

Business response:

Dear Juan, Thank you for your feedback. We apologize for the inconvenience regarding the lack of conditioner. We are reviewing our amenities to better meet guest expectations. Your comment about the mattress will also be taken into consideration for future improvements. Your satisfaction is important to us, and we appreciate your input. We look forward to welcoming you back for a better experience.Sincerely,Hotel Management 

Business response:

Dear Diane, Thank you for staying with us and posting your kind remarks about our hotel. It is a delight to read that you enjoyed our outstanding service and found us to be an excellent value. However, we regret that the breakfast did not meet your expectations. We will share your feedback with our team, as they always love hearing feedback from our guests. It was a pleasure having you stay with us, and we hope you will choose us again!Sincerely,Hotel Management 

Business response:

Dear brighid, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a wonderful stay during your time in the city. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Hotel Management