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Extended Stay America Premier Suites - Melbourne - I-95
- Hotels
- West Melbourne, FL
About this business
Location details
2265 Coastal Lane, West Melbourne, FL, 32904, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I liked the room, room size, tile floor, bed, window black-out shades, the bathroom. Front desk staff, and guy clean garbage were very friendly and nice. I did not like the "soap" bar in the shower, it didn't lather, very odd. There where men's underware and dirt under the bathroom sink cabinet. The bath fan worked, but was covered in dust/dirty. The breakfast bar was poorly stocked. No tea. The front desk did warn us at check-in that they were waiting on suppies to be delivered.
Business response:
Dear Lisa, Thank you for evaluating your visit to our hotel. We truly appreciate you sharing the enjoyable aspects of your stay with us. However, our goal is to exceed all our guests' expectations, and we apologize for failing you. We appreciate you informing us about the issues regarding the bathroom in your suite and our complimentary grab-and-go breakfast. We will share your observations with the concerned teams to ensure future guests receive the exceptional experience they deserve. It was a pleasure hosting you, and we ... read more
The room was clean, no toilet paper not one single roll. No hot breakfast, only coffee and muffins. Expensive for what you get.
Business response:
Dear Luis, Thank you for staying at our hotel and letting us know we have room for improvement. While we are pleased you loved the clean suite, we are sorry you were unhappy with the lack of amenities and our complimentary grab-and-go breakfast selection during your stay. We do our best to make these amenities available and follow our brand standards in selecting items offered at our breakfast. However, your concern will be shared with the appropriate individuals to ensure we are well-poised to serve you better in the future... read more
So good!!!
Business response:
Dear Larysa, Thank you for including Extended Stay America in your travel plans. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We hope to be your hotel of choice anytime you visit Melbourne.Sincerely,Hotel Management
Property was acceptable given price. Quiet with easy access from I95 and good parking in well lit lot. Whoever decided to put a towel bar directly in front of the sink ought to have their head examined.
Business response:
Dear Michael, Thank you for your recent stay at our hotel. We appreciate the time you took from your day to share your experience and are pleased to read that your overall stay with us was pleasant. We have discussed your observations with our team and are grateful for the feedback that helps us better serve our guests. We hope you will revisit to experience our hotel the way you should have during this stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Melbourne - I-95
How is Extended Stay America Premier Suites - Melbourne - I-95 rated?
Extended Stay America Premier Suites - Melbourne - I-95 has a 4.6 star rating with 1,015 reviews.
When is Extended Stay America Premier Suites - Melbourne - I-95 open?
Extended Stay America Premier Suites - Melbourne - I-95 is open now. It will close tomorrow at 12:00 a.m.