Extended Stay America Premier Suites - Melbourne - Palm Bay

Business response:

Dear Guest, Thank you for sharing your feedback. We’re glad to hear the property’s fresh condition and overall presentation left a positive impression during your stay. At the same time, we regret your interactions with the team. We also understand how important reliable facilities are for a comfortable visit, and your comments regarding water temperature have been noted. We appreciate your perspective and hope to have the opportunity to deliver a more consistent and seamless experience in the future. Sincerely, Hotel Manage... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. While we understand that your review was brief, we truly appreciate you choosing to stay with us. We are always committed to providing a comfortable and pleasant experience for all our guests. If there is anything specific you would like to share about your stay, we would be more than happy to hear from you, as your input helps us improve our services and facilities. We value your support and look forward to welcoming you again for an even better experience. S... read more

Business response:

Dear Guest, Thank you for your delightful feedback and for taking the time to share your experience at Extended Stay America. We are thrilled to know that you had a good stay and that your visit was enjoyable. Your kind words mean a lot to our team and serve as a wonderful motivation to continue delivering memorable experiences for all our guests. It was truly our pleasure to host you, and we sincerely appreciate your support. We look forward to welcoming you again for another pleasant and satisfying stay with us. Sincerely,... read more

Business response:

Dear Guest, Thank you for your kind feedback. We are delighted to hear that you found your stay great and appreciated the cleanliness of our property. Providing a comfortable and well-maintained environment for our guests is one of our top priorities, and your positive comments are truly encouraging for our team. We appreciate you taking the time to share your experience at Extended Stay America and are glad we could meet your expectations. Your satisfaction means a lot to us. We look forward to welcoming you back again. Sin... read more

Business response:

Dear Guest, We sincerely apologize that the breakfast offerings did not meet your expectations. Providing a satisfying and enjoyable start to the day is important to us, and we regret any disappointment caused. Your comments have been shared with our team for review and improvement as we continually work to enhance our guest experience. We truly value your input and appreciate you taking the time to share your thoughts. It helps us identify areas where we can do better. We look forward to welcoming you back for a more pleasa... read more