Extended Stay America Premier Suites - Melbourne - Palm Bay

Business response:

Dear Guest, Thank you for sharing your feedback with us. We’re sorry to learn that the restroom was not properly prepared prior to your arrival, as each room should be fully serviced before being assigned to guests, and we regret that this was not the case for you. We also understand your disappointment with the overall condition of the room and apologize that it felt worn and did not meet your expectations. Your comments are important to us and will be shared with the appropriate teams to ensure these areas receive the atte... read more

Business response:

Dear Guest, Thank you for taking the time to share your wonderful feedback with us. We’re delighted to hear that you enjoyed the clean rooms and that our team made such a positive impression during your visit. Providing a comfortable environment and friendly service is always our goal, so it’s rewarding to know we met your expectations. We truly appreciate your kind words and look forward to welcoming you back again for another great stay at Extended Stay America. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for staying with us and taking the time to share your review. It’s wonderful to hear that your room was very clean and provided everything you expected for a comfortable night, and we appreciate you noting the great value. While we regret the water pressure wasn’t ideal, we’re pleased it didn’t detract from your overall time with us. Thank you for your recommendation and for choosing Extended Stay America. We look forward to welcoming you back. Sincerely, Hotel Management