Extended Stay America Premier Suites - Melbourne - Palm Bay

Business response:

Dear William, Thank you for your thoughtful feedback. We’re pleased to know the accommodations met your expectations in terms of upkeep and overall presentation. However, we regret that certain aspects of your stay, particularly the water flow and morning offerings, were not more satisfactory. Your comments have been noted for review as we continually work to enhance the guest experience. We appreciate your insights. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel... read more

Business response:

Dear Judith, Thank you for the fantastic review of Extended Stay America. We're glad to know your stay brought a sense of comfort and ease. Creating a welcoming environment where guests can feel at home is always our goal, and it's rewarding to know we were able to provide that for you. Thank you for letting us know how much you enjoyed your stay. We hope you are already planning another visit our way. Sincerely, Hotel Management 

Business response:

Dear Martha, Thank you for including Extended Stay America in your travel plans. We're pleased to know that our property worked well for the brief time you were in town. It's always our goal to provide a restful and well-maintained environment, regardless of the duration of the visit. We're grateful for the opportunity to host you and hope that if your journey brings you back this way, we'll have the chance to make your next visit even more enjoyable. Sincerely, Hotel Management 

Business response:

Dear Catina, Thank you for sharing your perspective. We're pleased to know you found the staff to be welcoming and that the location worked well for your visit. We acknowledge your concerns about the overall environment and the condition of the room, and we appreciate you bringing them to our attention. Our team continues to work on maintaining a clean and comfortable space for every guest, and your feedback helps guide these efforts. Thank you again for your feedback, as this helps us to improve the experience for all of ou... read more

Business response:

Dear Scott, Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're delighted to know that our team made a positive impression with their excellent service and helpful attitude. Creating a welcoming and supportive experience is something we take pride in, and it's great to hear that it showed during your stay. It was our pleasure to host your stay, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Dear Eric, We are pleased to know how much you enjoyed your stay at Extended Stay America. Thank you for continuing to share your experience with us. We're truly grateful for your repeated visits and your kind words about the comfort, calm, and warm atmosphere our team works hard to provide. It's always encouraging to know our efforts make a difference. It was a true pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management