Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Nicole, thank you for being our guest at Extended Stay America and for the positive rating. We are sorry you were unhappy with our grab-and-go breakfast offerings. Your feedback has been shared with our Brand Leaders to enhance our future guests’ experiences. Also, please know to ensure the cleanliness of the kitchenware, they are kept at the front desk and are delivered to your suite upon request. It was a pleasure to have you here, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Barush, thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Luis, thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you for staying at Extended Stay America. We are delighted you liked our convenient location and courteous service. Thanks again for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Thank you for your recent stay at Extended Stay America and your kind review. We seek to provide authentic, thoughtful service, and it is always pleasing to learn that it is making a difference. We will share your generous compliments with Marcelo and Edgar and thank them personally for the work that they are doing daily. Thank you again, and we hope to have the opportunity to welcome you back very soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for bringing this matter to our attention. We are sincerely sorry to learn that the condition you encountered caused such discomfort and dissatisfaction during your visit. We understand how important a clean and well-maintained environment is to overall peace of mind, and we regret that your experience did not reflect what you expected. Your comments have been shared with the appropriate team for consideration. Please accept our apologies for the frustration this situation created. We appreciate you tak... read more

Business response:

Dear Guest, Thank you for sharing your feedback. We understand that access to well-equipped facilities and convenient in-room amenities can significantly impact a stay, and we appreciate you taking the time to share your perspective. Guest comments like yours help highlight areas that may benefit from review and consideration to enhance comfort and convenience. Your observations are valued and will be noted as part of ongoing efforts to better understand guest needs. We appreciate you choosing to stay with us and hope you wi... read more

Business response:

Dear Guest, We sincerely regret that environmental conditions within the accommodation affected your comfort and that parking arrangements created additional frustration. It is especially concerning to learn that the sleeping furnishings did not meet your expectations, causing significant inconvenience. This is not the level of quality or care we aim to deliver. Please accept our apologies for the discomfort you experienced during your stay, and we appreciate you bringing this to our attention. Thank you for taking the time ... read more