Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We regret that several aspects of your visit did not align with expectations, particularly regarding in-room amenities and upkeep. We understand how these oversights can be frustrating and disrupt comfort. While we are pleased to know the reception team made a genuine effort to assist, we recognize that this alone does not offset the inconvenience experienced. Your comments regarding the overall condition of the facility and guest support have been shared with... read more

Business response:

Dear Guest, Thank you for sharing your concern with us. We understand how unsettling it can be to encounter environmental conditions that affect comfort and peace of mind during a visit. Maintaining a healthy and well-maintained accommodation is very important, and feedback of this nature is taken seriously. Your comments have been forwarded to our management team. Guest input plays a vital role in helping us identify areas that require improvement. We appreciate you bringing this matter to our attention and regret that this... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We are sorry to learn that an amenity did not meet your expectations, as guest comfort and satisfaction are important to us. Maintaining welcoming, well-maintained facilities is a priority, and feedback such as yours helps us identify areas that may require additional attention. Your comments have been noted and will be shared with the appropriate team. We appreciate your input and hope you will consider visiting again so we may have the opportunity to provi... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We understand how unexpected changes can affect travel plans and appreciate you bringing your perspective to our attention. Feedback such as yours is valuable, as it helps provide insight into guest experiences and supports ongoing efforts to enhance comfort and overall satisfaction for future visits. Sincerely, Hotel Management 

Business response:

Dear Guest, We appreciate you being our guest and leaving your valuable comments. We know how important it is to start your day with a good breakfast; therefore, we are sorry our selections at our complimentary grab-and-go breakfast didn't meet your expectations. We will certainly pass along your feedback to the appropriate team members, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your recent stay and for sharing your experience. We are dedicated to providing you with an even better experience the next time you visit. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, HotelManagement 

Business response:

Dear Elismar, Thank you for taking the time to share your experience in such detail. We are sincerely sorry to learn that your visit did not meet expectations. Your feedback about cleanliness and room condition has been shared with our management team to ensure these areas receive immediate attention. We also appreciate your comments regarding service and breakfast, and your kind mention of Marcelo’s efforts. Please know your observations are valued and will help guide our ongoing improvements. We hope you will give us anoth... read more

Business response:

Dear Guest, Thank you for sharing your experience. We are truly sorry to hear about the inconveniences you encountered and the lack of responsiveness you described. Your comments are very concerning, and we sincerely apologize that your stay did not reflect the standards we strive to uphold. Please know that your feedback has been shared with our team to address these issues promptly and ensure better communication and care for our guests. We value your input and hope you will consider giving us another opportunity to provid... read more

Business response:

Dear Arnaldo, Thank you for providing your feedback. We sincerely apologize that the condition of the property did not meet your expectations. Maintaining a clean and well-kept environment is a priority, and we regret that your experience fell short. Your comments have been shared with management to help guide necessary improvements to enhance the overall guest experience. Feedback like yours is invaluable in identifying areas that need attention. We appreciate you taking the time to share your perspective and hope to have t... read more