Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Luis, Thank you for taking the time to share your experience. We understand your concerns about the condition of the property and appreciate your observations. While we’re glad the service made a positive impression, we recognize that there are other areas that need attention. Your feedback has been noted and will be reviewed as we work toward improving the overall guest experience. Sincerely, Hotel Management 

Business response:

Dear Fatima, Thank you for your feedback. We apologize for the behavior you experienced at the front desk. Courtesy and professionalism are values we take seriously, and we will address this internally to ensure our team upholds those standards. We also acknowledge your comments about the breakfast and will review how we can improve that aspect of the stay. We hope you’ll consider giving us another chance to provide a more respectful and welcoming experience. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We regret that your expectations were not met during your stay. It is always our goal to provide accurate information and deliver on the promises made to our guests. We apologize if any aspect of your experience fell short of what was presented. Your comments are critical and will be reviewed to ensure clarity and transparency in our offerings moving forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to provide your feedback regarding your recent visit. We sincerely apologize for the discomfort you encountered with the sofa bed. Your insights are valuable to us, and we will be sure to share this information with the appropriate team. We look forward to the opportunity to welcome you back and provide you with an improved experience. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for not meeting your expectations regarding customer service and dining options. We take guest satisfaction seriously, and we will address your concerns with our team to ensure a more positive experience in the future. We understand the importance of excellent service and variety in dining, and your comments are being used to make improvements. We truly hope to have the opportunity to welcome you back and provide a better experience next time. Sincerely, Hotel Management