Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Jimmy, Thank you for choosing Extended Stay America for your recent visit to the city. We are thrilled that you loved our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Sincerely,Hotel Management 

Business response:

Dear Guest, It was a pleasure to read your review about Extended Stay America. Our entire team is invested in providing you with a memorable stay, and your positive comments motivate us to keep up the hard work. We are thrilled to read that you have already decided to stay with us again, and we look forward to having the pleasure of hosting you once more.Sincerely,Hotel Management 

Business response:

Dear Venkat, Thank you for commenting on your recent experience at our property. Our objective is to ensure that all guests are well-informed about our hotel and amenities. Please note that to maintain cleanliness, we store the dishware at the front desk and are prepared to deliver it to the guest's suite upon request. Additionally, we regret your dissatisfaction with our breakfast service. Please accept our apologies for any inconvenience this may cause. Your concerns hold significant importance for us, and we appreciate yo... read more

Business response:

Dear Vielka, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Your patronage is greatly valued, and we eagerly anticipate the opportunity to welcome you back whenever your future travels lead you to our city.Sincerely,Hotel Management 

Business response:

Dear Rhoda, Thank you for choosing Extended Stay America as your preferred hotel in the city. We are glad to know we have succeeded in providing you with the type of stay that made you choose us again. This is the best compliment we can ever receive, and we appreciate it. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Marsha, Thank you for sharing your impressions of our hotel. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Marcia, We acknowledge your recent feedback regarding your stay at our hotel and are genuinely sorry that your experience did not align with your expectations. We regret any oversight in failing to provide information about our housekeeping services during your check-in. Please note that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Your comments remind us there is always room for impro... read more