Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear ANILENY, We appreciate you taking the time to share your review with us. It brings us immense pleasure to learn about your positive experience with our services. We look forward to the opportunity of hosting you again at Extended Stay America in the days to come.Sincerely,Hotel Management 

Business response:

Dear Deleasha, We appreciate your high rating and hope that you had an overall pleasant stay with us. However, it is very disappointing to learn about the issues you had with one of our staff members. Please accept our sincere apologies. Our staff genuinely cares about providing an enjoyable stay to all of our guests, and this incident is not a reflection of our usual service. Appropriate measures have been taken to ensure this is not repeated. Thank you for bringing this to our attention and for your patience. We do hope fo... read more

Business response:

Dear Lydia, Thank you for the generous feedback. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Extended Stay America; we hope to see you again soon.Sincerely,Hotel Management 

Business response:

Dear ROBERTA, We want to thank you for choosing Extended Stay America and for taking a moment to share your experience with other travelers. Your perfect rating brought a smile to all of our faces. We are thrilled to know that you had the best experience at our hotel. Thank you for your kind compliments about Marcelo; we will enjoy sharing your remarks with our entire team. Your generous comments serve as a great encouragement to each of us to keep doing what we love to do! It was a pleasure hosting your visit, and we look f... read more