Extended Stay America Premier Suites - Miami - Airport - Doral - 25th Street

Business response:

Dear Vielka, Thank you for choosing Extended Stay America. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Your patronage is greatly valued, and we eagerly anticipate the opportunity to welcome you back whenever your future travels lead you to our city.Sincerely,Hotel Management 

Business response:

Dear Rhoda, Thank you for choosing Extended Stay America as your preferred hotel in the city. We are glad to know we have succeeded in providing you with the type of stay that made you choose us again. This is the best compliment we can ever receive, and we appreciate it. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area. Thank you again.Sincerely,Hotel Management 

Business response:

Dear Marsha, Thank you for sharing your impressions of our hotel. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to welcoming you back to Extended Stay America.Sincerely,Hotel Management 

Business response:

Dear Marcia, We acknowledge your recent feedback regarding your stay at our hotel and are genuinely sorry that your experience did not align with your expectations. We regret any oversight in failing to provide information about our housekeeping services during your check-in. Please note that our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a nominal fee. Your comments remind us there is always room for impro... read more