Extended Stay America Premier Suites - Miami - Airport - Doral - 87th Avenue South

Business response:

Dear Guest, Thank you for bringing these issues to our attention. We’re truly sorry to hear about the shower leak and the malfunctioning exhaust fan. This is certainly not the experience we want for our guests. Your feedback has been shared with our maintenance team to address these concerns promptly. We appreciate your understanding and hope to have the opportunity to provide a better experience on your next stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your review with us. We’re sorry to hear about the maintenance issues you encountered during your stay. We appreciate you bringing it to our attention. Your comments have been shared with our team so these concerns can be promptly addressed. We value your feedback and hope to have the opportunity to provide you with a much-improved experience in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing to stay with us. The breakfast provided is designed as a quick and convenient option for guests on the go; however, we apologize that it fell short of your expectations. We value your feedback as it helps us know how we can improve our guest experience.We hope you stay with us again the next time you visit our city for a much improved stay. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your feedback! We’re glad to hear that your stay was good. Our team works hard to ensure our guests have a pleasant experience, and we’re happy to know we met your expectations. We look forward to welcoming you back soon for another enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Guest,Please accept our sincere apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon. Until then, we wish you safe travels.Sin... read more

Business response:

Dear Guest, Thank you for your feedback. We’re thrilled to hear that you found the room clean and spacious. We sincerely apologize for the coffee shortage during your stay. We understand how important a good cup of coffee is, and we are actively working to ensure that such issues do not occur again. We appreciate your understanding and hope to provide a more seamless experience during your next visit. We look forward to welcoming you back soon!Sincerely,Hotel Management