Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Stefencavage, Thank you for sharing your feedback. We regret that the absence of a pool and ice machine affected your stay. We understand how important these amenities can be, and we will review the information provided to ensure clarity for future guests. However, we are pleased that you found our location convenient, particularly during an unexpected situation. Your comments are valuable to us as we continually strive to improve our services and guest experience. We hope to welcome you again under more favorable circu... read more

Business response:

Dear Gabriela, Thank you for sharing your valuable feedback about your recent stay with us. We are pleased to know that you had an overall great experience. Your comments are invaluable to us as we continually strive to enhance our guest experience, and we hope you will consider staying with us again in the future. Sincerely, Hotel Management 

Business response:

Dear Fabiana, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. Your feedback is highly valued, and we are dedicated to utilizing your insights as we continually enhance our services. We hope the remainder of your stay was enjoyable, and we look forward to the opportunity to serve you again in the future. Sincerely, Hotel Management 

Business response:

Dear Orlando, We appreciate your decision to stay with us and are pleased that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your feedback has been communicated to our team, and we are dedicated to addressing the areas that require improvement to elevate our standard of service for our guests. We look forward to demonstrating the level of hospitality you rightfully expect during your future visits to our city. Sincerely, Hotel Managem... read more

Business response:

Dear Djevenah, We are pleased to hear that your experience at Extended Stay America was enjoyable. We are delighted to learn that our tranquil environment and comprehensive amenities contributed positively to your experience during your stay. Your feedback serves as a valuable tool in our commitment to ongoing monitoring and enhancement of the guest experience. We extend our gratitude for choosing to stay with us and eagerly anticipate the opportunity to welcome you back for an even more exceptional stay in the near future. ... read more

Business response:

Dear Josandee, Thank you for your kind words about your recent stay! We’re so pleased to hear that you found our accommodations spacious and enjoyed our location with our staff, who made a positive impression with their friendliness and helpfulness. However, we are sorry that our breakfast choices left you a bit disappointed. Your feedback will help us evaluate ways to enhance the breakfast experience in the future. We truly appreciate your thoughtful review and hope to have the pleasure of welcoming you and your family back... read more