Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Pamela, Thank you for taking the time to review your stay with us. It is always nice to receive praise from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to enhance our services and appreciate your valuable feedback regarding our breakfast. We are committed to considering your input as we continuously strive to improve our offerings.Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at Extended Stay America. S... read more

Business response:

Dear Roberto, Thank you for being our guest while in the city. It is nice to know you had a satisfactory experience, but we regret that we can not give you a perfect time. Further, we are sorry for the concerns that you encountered, which our team did not address. On the positive side, we are happy to know you were pleased with our location. We would like to invite you back to experience the stay you expect and deserve. Thank you. Sincerely, Hotel Management 

Business response:

Dear Alejandro, We appreciate the time you took to provide feedback on our property. We regret that we did not meet your expectations regarding our breakfast options and the noise disturbance you experienced. Your patience is valued, and we assure you that our front desk is always available to ensure your comfort during your stay. Additionally, your feedback will be shared with our team leaders so that they can consider our guests' preferences and improve our breakfast choices. We also thank you for highlighting the positive... read more

Business response:

Dear viennet, Thank you for taking the time to share your thoughts about our property. We sincerely apologize for the inconvenience caused by the issues that may have affected your stay. Please know that our housekeeping is done for guests staying more than eight nights to respect our guests' privacy and offer minimal intrusion; however, we are always happy to provide fresh linens and whatever we can to make the most of your stay. If there was any miscommunication about our services during check-in, please accept our apologi... read more

Business response:

Dear Juan, Thank you for your feedback. We are pleased you enjoyed the location, spacious rooms, and amenities. However, we sincerely apologize for the unpleasantness in your room. Your comfort is important to us, and we understand how this could detract from your experience. We will investigate this issue and take the necessary steps to ensure a more pleasant atmosphere for our guests. We appreciate your input and hope to welcome you back for a more enjoyable stay in the future. Sincerely, Hotel Management