Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Esteban, We’re delighted to know your stay felt convenient and offered strong value, as comfort and practicality are central to the experience we aim to provide. It’s great to hear the accommodations supported your visit and helped make your time with us enjoyable. Feedback like this encourages our team to continue focusing on thoughtful details that matter to travelers. We truly appreciate you taking the time to comment and hope to have the pleasure of welcoming you back in the future for another pleasant and reliable ... read more

Business response:

Dear Pablo, Thank you for taking the time to share your feedback. We are pleased to know that the room met your expectations for cleanliness. At the same time, we regret that the breakfast experience did not provide the convenience or comfort you anticipated. A welcoming environment with accessible amenities is important for a positive stay, and your observations have been noted to guide improvements. Feedback like yours is valuable in helping us enhance guest satisfaction and overall experience. We appreciate your input and... read more

Business response:

Dear Tania, We’re pleased to know that the team made a positive impression during your stay, as providing a welcoming and supportive environment is always important to us. We also appreciate your comments regarding overall upkeep, as guest input helps highlight opportunities to enhance comfort and presentation. Your observations are valued and will be taken into consideration as part of our ongoing efforts to deliver a pleasant and consistent experience. We hope the remainder of your visit was enjoyable and that future stays... read more

Business response:

Dear Roly, Thank you for taking the time to share your thoughts. We’re glad the location was convenient for your visit. We also appreciate your feedback regarding the front desk experience, as timely and attentive service is an important part of a comfortable stay. Comments like yours help highlight areas where improvements can enhance the overall guest experience. Your input is valuable, and we sincerely appreciate you bringing this to our attention. We hope that other aspects of your visit were enjoyable and that future st... read more

Business response:

Dear Diaz, We are delighted you chose to stay with us at Extended Stay America. We appreciate all your kind comments and are happy to hear that you enjoyed everything about your time with us. Our staff works hard to exceed our guests’ expectations and ensure everyone has a relaxing experience in comfortable, clean accommodations. Reviews like yours make it all worthwhile! Thank you for being our guest, and we hope you will revisit us the next time you are in the area. Sincerely, Hotel Management