Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Kathleen, We are dedicated to providing our guests with a clean and welcoming environment. We sincerely apologize for falling short of these expectations and for any inconvenience this may have caused. Maintaining a high standard of cleanliness is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to this aspect moving forward. We hope you will give us another try so we can provide you with a more positive experience. Sincerely, Hotel Management 

Business response:

Dear Jose, Thank you for taking the time to share your feedback about your recent stay with us. We're glad you found your stay comfortable and pleasant and that we met your expectations regarding quality and price. However, we are sorry for your disappointment with the cleanliness concerns. We will use these remarks with our housekeeping team to ensure we are working on the mentioned areas and ensuring a better experience for our future guests. We look forward to welcoming you back in the future. Sincerely, Hotel Management 

Business response:

Dear NANCY, Thank you for choosing Extended Stay America. We prioritize providing an exceptional experience for all our guests, and we are pleased to know we were able to meet your expectations. We appreciate you taking the time to recognize our efforts. We look forward to the opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear cyril, Thank you for your feedback regarding your recent stay. We appreciate you acknowledging the staff and the cleanliness of our hotel. However, we understand your frustration regarding the noise and the instability of the internet. We sincerely apologize for the inconvenience this caused, particularly as it affected your ability to work. We are actively working with our internet service provider to address the issues and improve the overall connectivity. We value your feedback and appreciate you bringing these conce... read more

Business response:

Dear URTZI, Thank you for your thoughtful feedback about your stay at Extended Stay America. We’re glad to hear that our staff was friendly and that we could assist you during such a difficult time. We truly understand how challenging unexpected situations can be, and we’re happy we could support you in any way. We hope that, under better circumstances, we’ll have the opportunity to welcome you back in the future. Wishing you and your family all the best. Sincerely, Hotel Management 

Business response:

Dear edgard, Thank you for staying with us and sharing your feedback. While we are glad you had an overall pleasant stay, we are disappointed that we did not meet all of your expectations. Your input is essential as we endeavor to improve the quality of our services for all our patrons. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management