Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear cyril, Thank you for your feedback regarding your recent stay. We appreciate you acknowledging the staff and the cleanliness of our hotel. However, we understand your frustration regarding the noise and the instability of the internet. We sincerely apologize for the inconvenience this caused, particularly as it affected your ability to work. We are actively working with our internet service provider to address the issues and improve the overall connectivity. We value your feedback and appreciate you bringing these conce... read more

Business response:

Dear URTZI, Thank you for your thoughtful feedback about your stay at Extended Stay America. We’re glad to hear that our staff was friendly and that we could assist you during such a difficult time. We truly understand how challenging unexpected situations can be, and we’re happy we could support you in any way. We hope that, under better circumstances, we’ll have the opportunity to welcome you back in the future. Wishing you and your family all the best. Sincerely, Hotel Management 

Business response:

Dear edgard, Thank you for staying with us and sharing your feedback. While we are glad you had an overall pleasant stay, we are disappointed that we did not meet all of your expectations. Your input is essential as we endeavor to improve the quality of our services for all our patrons. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Dear Valerie, Thank you for your valuable feedback. It brings us immense pleasure to learn about your positive experience with our services. We look forward to the opportunity to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Koert, Thank you for your feedback. We are pleased to know that the location and staff met your expectations. However, we sincerely apologize for the cleanliness issues and the delay in facilitating your room change. This situation does not reflect the high standards we strive to maintain. We will thoroughly address these concerns to enhance the overall experience for our guests moving forward. We appreciate your valuable input and look forward to the opportunity to provide a more enjoyable stay in the future. Sincerely... read more