Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Rafael, Thank you for taking the time to share your experience. We are pleased to know the surroundings offered convenience for your travels and that your accommodations provided a relaxing stay. We also appreciate your thoughts regarding the morning options, as guest perspectives are always helpful when considering future enhancements. Our aim is to deliver a balanced and pleasant experience, and feedback such as yours supports that goal. We value your comments and hope to welcome you again, allowing us the opportunity... read more

Business response:

Dear Rafael, A cozy accommodation to unwind before heading out is always a win! We’re glad the accommodations helped you relax during your short visit and fit well with your travel plans. We also appreciate your thoughts on the morning offerings, as guest insights help shape future enhancements. Thank you for choosing Extended Stay America, and we hope to welcome you back whenever your journeys bring you this way again. Sincerely, Hotel Management 

Business response:

Dear Weronica, We’re glad to hear that the location was convenient for your needs. At the same time, we sincerely apologize for the condition of the shower, as maintaining well-kept and comfortable accommodations is a priority. Your comments have been shared with our maintenance and management teams to address the issue quickly. Guest input like yours helps us identify areas needing attention and improve the overall experience. We appreciate your observations and hope to have the opportunity to provide a more polished and en... read more

Business response:

Dear Bonnie, We appreciate your willingness to provide feedback, as guest perspectives are important in helping us evaluate overall expectations and experiences. We regret that certain aspects of your visit did not align with the value you anticipated, and we understand how this may have affected your stay. Please know that your comments have been shared with our leadership team for consideration. We are committed to continuous improvement and sincerely hope you will consider returning in the future, allowing us the opportun... read more

Business response:

Dear Andres, We’re happy to hear the convenient surroundings made your stay easy and enjoyable at Extended Stay America. Providing a relaxing and welcoming space is always a priority, and it’s great to know the accommodations helped you feel at ease during your visit. Thank you for taking the time to share your thoughts. We truly appreciate your feedback and hope to welcome you back again for another pleasant and comfortable stay. Sincerely, Hotel Management