Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Ratnadewi, We are glad the location was convenient and that our staff made a positive impression. At the same time, we understand the frustration caused by issues with the door key. We will review this with our team to ensure smoother key card operations going forward. We also regret if the laundry charges were not communicated clearly during your stay, as our goal is to provide convenience and comfort for every guest. Your comments will be shared with our team to improve the experience. We appreciate you bringing this ... read more

Business response:

Dear Robin, Thank you for sharing your feedback. We’re pleased to hear that the location and comfort of the bed added positively to your stay. We understand how the temporary closure of the pool and the limited housekeeping may have impacted your overall experience, and we appreciate your observations. Guest comfort and satisfaction are very important, and comments like yours help highlight areas where enhancements can be considered for future visits. We value your input and hope that on your next stay, you are able to enjoy... read more

Business response:

Dear Luciane, We’re so glad you enjoyed the spacious suites, in-room kitchens, and the relaxing hot shower! It’s wonderful to hear that cleanliness and quiet surroundings added to your stay. We appreciate you also sharing your thoughts about the front desk experience and morning offerings. Your feedback is valuable and helps us better understand how we can enhance service efficiency and variety. Thank you for choosing Extended Stay America. We hope to welcome you back for an even more enjoyable visit next time. Sincerely, Ho... read more

Business response:

Dear Paulo, We are glad the location supported your travel plans and provided convenience during your brief stop. We understand how important it is for accommodations to feel suitable for the number of guests included in a reservation. Your comments offer helpful perspective and are appreciated as part of ongoing evaluations of the guest experience. We value you taking the time to provide this insight and hope that a future visit allows us the opportunity to offer an even more comfortable and seamless stay. Sincerely, Hotel ... read more

Business response:

Dear Maria, We’re glad to hear you found your accommodations comfortable and well-kept. It’s always our goal to provide a welcoming environment where guests can relax and feel at ease. We appreciate your observations regarding the morning offerings, as feedback like yours helps guide thoughtful improvements to ensure a more complete experience for future visitors. Your comments are valuable, and we hope that your next visit allows for an even more enjoyable and seamless stay. Thank you for taking the time to share your persp... read more

Business response:

Dear Rafael, Thank you for taking the time to share your experience. We are pleased to know the surroundings offered convenience for your travels and that your accommodations provided a relaxing stay. We also appreciate your thoughts regarding the morning options, as guest perspectives are always helpful when considering future enhancements. Our aim is to deliver a balanced and pleasant experience, and feedback such as yours supports that goal. We value your comments and hope to welcome you again, allowing us the opportunity... read more