Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Tomas, Thank you for choosing Extended Stay America. Our highest priority is to ensure that you have an exceptional stay in all areas of our hotel, and we are glad that we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. We hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Dear luciana, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. We aim to ensure all our guests can enjoy our complimentary amenities. Therefore, we are sorry to fall short of your expectations. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider revisiting us s... read more

Business response:

Dear Marcelo, Thank you for the great review! It is lovely that you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our spotless property and prime location! We will continue to strive for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. We look forward to hosting you again for another exceptional experience. Sincerely, Hotel Management 

Business response:

Dear Roxana, Thank you for sharing your excellent rating and also your valuable feedback about your recent stay with us. We are glad that everything went well during your time with us. Thank you for choosing Extended Stay America. We would be delighted to have the pleasure of hosting you again and strive to be your top choice for accommodation whenever you are in the city. Sincerely, Hotel Management