Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Marcelinho, Thank you for choosing to stay with us at Extended Stay America. We're thrilled that you noticed our dedication to spotless accommodations. Making sure our guests enjoy a fresh and inviting atmosphere is a key focus for us, and we're glad it enhanced your stay. However, we regret any inconvenience you experienced regarding our breakfast service. We appreciate your valuable feedback, as we are dedicated to maintaining a high standard of service for our guests.It would be an honor to host you again when you re... read more

Business response:

Dear Angel, We greatly appreciate your time and effort in reviewing your stay with us, and we are glad that your overall experience was pleasant. However, we apologize for any issues you may have encountered during your stay that kept it from being perfect. Your feedback is valuable to us, and we hope that you will give us another chance to serve you better the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Eduardo, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. However, we are sorry for any concern that prevented it from being perfect. Please know that we take your feedback seriously, and we will share your input with our leadership team as we always aim to provide the best possible service to our valued guests. We hope you'll consider staying with us again so we can exceed your expectations. Thank you for helping us become better. Sincerely, Hotel Management