Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Marlene, We appreciate your patronage and value your positive feedback regarding our convenient location. We consistently endeavor to surpass the expectations of our esteemed guests; thus, we apologize if we fell short during your visit. We cordially invite you to revisit us, affording us the opportunity to showcase our unwavering commitment to delivering exceptional hospitality. Sincerely, Hotel Management 

Business response:

Dear Muriel, Thank you for your positive feedback about our convenient location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We value your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Girish, Thank you for taking the time to share your feedback. We sincerely apologize for the lack of cleanliness you experienced in your room. This does not meet the standards we strive to uphold, and we appreciate you bringing it to our attention. Please know that we are addressing this issue with our housekeeping team to ensure it does not happen again. We hope you will give us another opportunity to provide you with a more satisfactory experience in the future. Sincerely, Hotel Management