Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Suarez, It is delightful to know our prime location perfectly suited to your plans and that our commitment to spotless accommodations exceeded your expectations. It is guests like you who make our work so rewarding. Thank you for your feedback about our breakfast offerings; we are disappointed you were not happy with the variety. Your comments will be shared appropriately, as we always want to know what would enhance our guest experience. It was a true pleasure to have you as our guest, and we hope to see you again soon... read more

Business response:

Dear Campos, Thank you for sharing your feedback. We are glad you found the location convenient and appreciated our spotless property. However, we are sorry that we did not meet all your expectations, particularly with the breakfast and your observations regarding the need to update and renovate. Your comments are invaluable, and we will share them with the appropriate individuals in our organization. Thank you again for sharing your sincere comments; we hope you will give us an opportunity to show you the hospitality you de... read more

Business response:

Dear Xavier, We express our gratitude for your patronage. Your feedback is invaluable and allows us to address areas that could have made your stay more enjoyable. Please accept our apologies for any disappointment caused. Your comments are of utmost importance, and we will ensure that they are communicated to the relevant team members. We sincerely appreciate your feedback and hope for the opportunity to welcome you once again. Sincerely, Hotel Management 

Business response:

Dear Milagros, Thank you for your review; it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will note your feedback as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels! Sincerely, Hotel Management 

Business response:

Dear Pamela, Thank you for taking the time to review your stay with us. It is always nice to receive praise from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to enhance our services and appreciate your valuable feedback regarding our breakfast. We are committed to considering your input as we continuously strive to improve our offerings.Thank you for sharing that you will be returning in the future. It will be our pleasure to host you again at Extended Stay America. S... read more

Business response:

Dear Roberto, Thank you for being our guest while in the city. It is nice to know you had a satisfactory experience, but we regret that we can not give you a perfect time. Further, we are sorry for the concerns that you encountered, which our team did not address. On the positive side, we are happy to know you were pleased with our location. We would like to invite you back to experience the stay you expect and deserve. Thank you. Sincerely, Hotel Management