Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Meijun, Thank you for choosing our hotel for your vacation! We're thrilled to read that our location worked well for you and that you enjoyed the adjacent golf course. Your feedback on breakfast and cleaning frequency is valuable, and we appreciate your suggestions for improvement. We hope these minor aspects did not overshadow your overall positive experience. It was a pleasure having you as our guest, and we look forward to welcoming you back for another fantastic stay at Extended Stay America. Sincerely, Hotel Manage... read more

Business response:

Dear Stuart, Thank you for the review. Please accept our apologies for any disappointment during your stay. We understand the importance of well-stocked amenities in suites with kitchens; however, our brand standard requires us to keep the dishware and other in-room amenities at our front desk and make them available upon request. Your feedback is valuable, and we regret any shortcomings in our service. We hope to make it up to you in the future and provide a more seamless and enjoyable experience. Sincerely, Hotel Managemen... read more

Business response:

Dear Jackeline, Thank you for choosing Extended Stay America. It is wonderful to hear how much you enjoyed your stay. We're particularly pleased that you enjoyed everything here. We have noted your feedback and appreciate the constructive comment, as we always want to hear how we can enhance our guest experience. We are thrilled that your overall experience was positive, and we hope we have the chance to welcome you back in the near future! Sincerely, Hotel Management