Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Melinda, Thank you for your positive feedback on Extended Stay America's location, great staff, and cleanliness. We appreciate your insights regarding the cleaning frequency, and we'll certainly review our protocols to accommodate our guests better. Your satisfaction is our priority, and we look forward to welcoming you back for an even more enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Inkar, Thank you for taking the time to share your experience. We're delighted to learn you found Extended Stay America convenient, especially with our complimentary shuttle service and grab-and-go breakfast. Providing a hassle-free and comfortable experience is our priority. We appreciate your positive feedback and look forward to welcoming you back for another pleasant stay. Sincerely, Hotel Management 

Business response:

Dear Loreni, We're delighted to read your gratifying remarks for Extended Stay America. It's great to know our efforts to provide a positive experience, including comfortable beds and fresh linens, were successful. Your feedback motivates our team to maintain the high standards we constantly aim for. It was a pleasure accommodating you, and we look forward to welcoming you again for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Dear Leonardo, We are delighted your overall stay was pleasant and you liked your comfortable, spacious room. However, we are sorry we did not meet all of your expectations, and we regret any breakfast and cleanliness concerns you experienced. We are grateful for the feedback that helps us improve. We will share your observations with our team to ensure we are well-poised to serve you in the future. Thank you for staying with us, and we hope you will give us another chance to welcome you. Sincerely, Hotel Management 

Business response:

Dear Beauty, Thank you for choosing us and recognizing the great value and convenient location. We appreciate your feedback regarding the odor issue in the non-smoking room. We apologize for any inconvenience and will address this matter to ensure a more pleasant experience for our guests. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for an improved stay. Sincerely, Hotel Management