Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Alejandro, Thank you for your review of our hotel. We are pleased to know your overall stay was satisfactory and that you liked our location close to the airport. We also appreciate knowing where we have room for improvement. Please accept our apologies for the inconvenience you had regarding the bathroom and parking area. We will share your feedback with our team, and we hope you will consider a return visit so we can show you we are devoted to giving each guest a great experience. Thank you. Sincerely, Hotel Managemen... read more

Business response:

Dear Karen, We are grateful for having you as our guest and appreciate your positive feedback about our convenient location. However, we apologize for your concerns during your time with us. We take these comments seriously and use them to improve our guest experience. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels. Sincerely, Hotel Management 

Business response:

Dear Luis Miguel, Thank you for choosing us and sharing your recent stay experience. It is glad you had a pleasant stay overall and enjoyed the location near the airport. However, we are sorry for the disappointment with the room's cleanliness, which does not meet your expectations. Your comments are shared with our housekeeping team for improvement. Our front desk team is available to help you. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Dear Brid, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely, Hotel Management 

Business response:

Dear Daniela, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! Thank you for sharing your generous compliments about our location. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management