Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Marcelo, Thank you for the great review! It is lovely that you enjoyed your time at Extended Stay America so much! We strive for excellence, so we are thrilled you appreciated our spotless property and prime location! We will continue to strive for improvements at every turn, and your feedback is, indeed, instrumental towards that goal. We look forward to hosting you again for another exceptional experience. Sincerely, Hotel Management 

Business response:

Dear Roxana, Thank you for sharing your excellent rating and also your valuable feedback about your recent stay with us. We are glad that everything went well during your time with us. Thank you for choosing Extended Stay America. We would be delighted to have the pleasure of hosting you again and strive to be your top choice for accommodation whenever you are in the city. Sincerely, Hotel Management 

Business response:

Dear Marlene, We appreciate your patronage and value your positive feedback regarding our convenient location. We consistently endeavor to surpass the expectations of our esteemed guests; thus, we apologize if we fell short during your visit. We cordially invite you to revisit us, affording us the opportunity to showcase our unwavering commitment to delivering exceptional hospitality. Sincerely, Hotel Management 

Business response:

Dear Muriel, Thank you for your positive feedback about our convenient location. However, our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We value your business and hope to welcome you back soon. Sincerely, Hotel Management