Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Teresa, Thank you for choosing Extended Stay America and sharing your recent experience. We appreciate your compliments about our clean accommodations and the hospitable service provided by our front desk associate. While we don't have balconies, we hope you enjoyed your overall stay with us, and we look forward to welcoming you back in the future for another great experience. Sincerely, Hotel Management 

Business response:

Dear Elijah, Thank you for choosing Extended Stay America for your recent visit to Miami and sharing your experience with us. We are glad you enjoyed your stay and appreciate your positive comments about the affordability and overall value. However, we apologize for the inconvenience regarding the kitchen amenities and will work to improve this aspect. It is always a joy to see our guests excited about returning, and we look forward to hosting you again for another comfortable night when you're in the area. Sincerely, Hotel ... read more

Business response:

Dear Mostafa, Thank you for staying with us. We are thrilled you enjoyed our clean rooms and convenient location near the airport. However, we sincerely apologize for any inconvenience caused by the deposit process. Please note that refunds over $100.00 will be issued by check and mailed within 14 days of departure. If you have any further questions or concerns, please don't hesitate to reach out to us directly at the hotel. We are always happy to assist you. Additionally, we appreciate your feedback regarding our breakfast ... read more

Business response:

Dear Yuvelsys, Thank you for reviewing our hotel. We are delighted to read that you enjoyed your stay with us overall. However, we would like to extend our sincere apologies for any inconvenience caused by the air conditioning unit in your room. Thank you for bringing this issue to our attention, and we assure you that we will take the necessary steps to address it promptly. Your patience and understanding during this time is greatly appreciated. It was our pleasure hosting you, and we hope you will return and stay with us a... read more

Business response:

Dear Yera, Thank you for sharing your impressions of our hotel. While we are pleased you loved our location, we apologize for the inconvenience caused by the lack of cleanliness in our hallway areas. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. We have shared your feedback with our housekeeping team to ensure they are promptly addressed. We hope you will allow us another opportunity so we can provide you wit... read more