Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Ana, Thank you for choosing to stay with us and for taking the time to share your review. We are pleased that, with the exception of a few issues, you had a pleasant stay overall. Our team always appreciates knowing where we can redirect our focus in order to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits. Sincerely, Hotel Management 

Business response:

Dear Tomas, Thank you for choosing Extended Stay America. Our highest priority is to ensure that you have an exceptional stay in all areas of our hotel, and we are glad that we could make that happen for you. Thank you for taking the time out of your day to recognize our efforts. We hope to welcome you again soon. Sincerely, Hotel Management 

Business response:

Dear luciana, Thank you for taking the time to share your feedback about your recent visit. We are glad you enjoyed your stay overall, but we understand that there were some areas where we fell short of your expectations. We aim to ensure all our guests can enjoy our complimentary amenities. Therefore, we are sorry to fall short of your expectations. Your feedback has helped us identify areas that require additional attention, and we will take appropriate action to address them. We hope that you will consider revisiting us s... read more