Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear yanelly, Thank you for being our guest and reviewing your hotel experience. We are delighted you were satisfied with our comfortable and spacious suite and had a great stay. Our team works hard to ensure every guest has an exceptional experience; therefore, we are delighted to exceed your expectations. Reviews like yours make all of our efforts worthwhile, and we will share your compliments with the team to let them know their efforts are appreciated. We hope you will make Extended Stay America your home whenever you ar... read more

Business response:

Dear MARIA, Thank you for including Extended Stay America in your travel plans. We are glad you enjoyed the friendly service provided by our team and are delighted our hotel offers everything you need for a convenient stay. However, we apologize for any discomfort you felt due to the presence of young people in the parking lot at night. We take security and the comfort of our guests seriously and will address this matter to ensure a more peaceful environment. Thank you again for taking the time to tell us about your stay. We... read more

Business response:

Dear Carlos, Thank you for selecting our hotel and taking the time to write a review. We are sorry if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We hope this was not too much of an inconvenience and did not take away from ... read more