Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Javier, We appreciate your feedback regarding the room size and your expectations for a pool facility. We understand your disappointment and apologize for any inconvenience this may have caused during your stay. Your comments will be shared with our team for consideration as we continually strive to enhance our guests' experiences. Thank you for choosing to stay with us, and we hope to welcome you back in the future. Sincerely, Hotel Management 

Business response:

Dear Jaime, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city. Sincerely, Hotel Management 

Business response:

Dear Fabricio, We are grateful to have you as our guest and appreciate your positive feedback about our convenient location. We understand that the cleanliness of our accommodations plays a vital role in creating a pleasant stay for our guests, and we apologize for any inconvenience you may have experienced. We have already shared your feedback with our housekeeping team, and we are working to ensure that our guests have the best possible experience when they stay with us in the future. Sincerely, Hotel Management 

Business response:

Dear Вера, We appreciate your high rating and hope that you had an overall pleasant stay with us. Your comments provide valuable insight into areas where we can improve our guest services, and we appreciate you bringing these to our attention. Our team is committed to delivering the best possible experience to all our guests, and your feedback helps us achieve that goal. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay. Sincerely, Hotel Management