Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Osmar, Thank you for staying with us. We were happy to read how much you liked our spacious rooms. We have taken note of your feedback regarding our breakfast choices; we always appreciate hearing from our guests and learning what would enhance their visit. It was our pleasure to host you, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Katty, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and have a place with clean accommodation. Therefore, we apologize for your disappointment with our complimentary breakfast and the cleanliness not meeting your expectations. We will certainly pass along your feedback to the appropriate team leaders, as we are always grateful to hear how we can improve a guest's experience. Thank you again for your feedback, and we look forward to w... read more

Business response:

Dear Diego, We appreciate you being our guest and leaving valuable comments. We know how important it is to start your day with a good breakfast and have a place with well-maintained accommodation. Therefore, we apologize for your disappointment with our complimentary breakfast and the pool not meeting your expectations. We will certainly pass along your feedback to the appropriate team leaders, as we are always grateful to hear how we can improve a guest's experience. We hope you will give us another chance to provide you w... read more

Business response:

Dear Miguel, Thank you for choosing us for your recent stay. We apologize for the issues you experienced due to our pool being non-functional. This is part of our commitment to providing outstanding accommodations for our guests; therefore, we truly regret any frustration this caused and are very grateful for your patience. We want every guest to have an exceptional, seamless visit, and we hope you will revisit so we can show you our devotion to outstanding hospitality in all areas of our hotel. Sincerely, Hotel Management 

Business response:

Dear dean, Thank you for selecting Extended Stay America. Reading about your experience during your stay with us brings us joy. We aim for a great guest experience and let our associates know when you complement their work. It is also good to know you were pleased with our cleanliness, and having a kitchen in your suite was like a bonus. We look forward to hosting you and your wife again on your next visit to our location. Sincerely, Hotel Management