Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Aguirre, Thank you for being our guest and posting your review. We are so glad we exceeded your expectations and that you thoroughly enjoyed your time with us, and our excellent location made it even better. We hope to see you soon. Sincerely, Hotel Management 

Business response:

Dear Francisco, Thank you for sharing your review of Extended Stay America. We're delighted that our receptionist provided you with cordial and attentive service. We strive to create a welcoming and friendly atmosphere for our guests, and it's rewarding to know that our efforts positively impacted your stay. We appreciate your feedback regarding the limited breakfast and will consider it as we continuously work to enhance our offerings. Thank you once again for your kind words, and we hope to welcome you back in the future. ... read more

Business response:

Dear ruben, Thank you for choosing Extended Stay America and sharing your review with fellow travelers. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. We appreciate your concern regarding the need for vacuuming in the hallways, and we have notified our housekeeping team for immediate action. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Dear Maria, Thank you for staying with us. We want our guests to have a comfortable stay and a restful night’s sleep, so we are sorry you found your sofa bed uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We have also noted your comments regarding breakfast and will share them appropriately. It was our pleasure to host your visit; we hope you will stay with us again; we are confident you will have the exceptional stay you deserve. Sincerely, Hotel Management