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Extended Stay America Premier Suites - Miami - Airport - Miami Springs
- Hotels
- Miami, FL
About this business
Location details
101 Fairway Dr., Miami, FL, 33166, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Poor Runter gekommenes Hotel mit dementsprechender Einrichtung. Pool geschlossen. Anlage ungepflegt. Frühstück schlechter geht nicht. Viel zu teuer für das was es bietet. Personal hilfsbereit und freundlich.
Business response:
Dear Michael, Thank you for your feedback. We’re glad to know our staff made a positive impression with their helpful and friendly attitude. However, we apologize that the condition of the property and amenities did not meet your expectations. Your concerns have been noted and will be reviewed with the team as we work toward improvements. We appreciate your comments and hope to provide a better experience should you choose to stay with us again. Sincerely, Hotel Management
Just ok The place smelled of mold and very dirty. If you need anything for your room (mugs, dishes, hair dryer, etc) , you have to go down to front desk to get it. Only one person worked at the front and she was running the laundry so sometimes she’s not there. It’s convenient next to airport
Business response:
Dear Guest, Thank you for your honest review. We’re glad the location near the airport was convenient for you, though we regret that other aspects of your stay did not meet expectations. We understand how frustrating it can be to encounter cleanliness concerns and limited in-room amenities. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver it to the guest’s suite. Your comments have been noted and will be shared with our team to help us improve our service and enh... read more
Will never stay again, and won't recommend The pool was not in service, I was vacationing in Miami, I would've never booked with the hotel, if I knew the pool was closed, couldn't even sit on the patio, because it said that the door was out of service. No ice machine, no bathroom in reception, was waiting for room to be set up. Bed seemed old, the TV was basically chained to the wall, but was also bolted down, and had limited swivel, bathroom door was half broken, but functional, tub drained slow. Walls were thin, so I heard... read more
Business response:
Dear Lindsay, Thank you for taking the time to share your feedback. We are pleased to know the suite layout was to your liking. However, we sincerely apologize for the various inconveniences you experienced, including the limited access to facilities and the discomfort caused by noise during your stay. Your comments are important and will be shared with our team as we work to improve both the condition of our accommodations and the overall guest experience. We hope you will consider giving us another opportunity in the futur... read more
Mal breakfast Todo el service de breakfast terrible es un robo mala la atencion
Business response:
Dear Jimmy, Thank you for evaluating your feedback. We are sorry to hear that your experience with the morning service did not meet expectations. Providing quality options and attentive service is a priority, and it is disappointing to know that we fell short. Your comments have been shared with the appropriate departments to ensure improvements are made. We appreciate you bringing this to our attention and hope to have the opportunity to provide a more satisfying experience in the future. Sincerely, Hotel Management
Bad
It serves it purpose and location was great. Could use better beds and have more breakfast available. A little dirt in halls and elevators. Bed very uncomfortable. Every time husband went down for breakfast there was nothing left and that was one of the reason we picked it. Great location, good price, good staff.
Business response:
Dear Sylvia, Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed our location and found value in our pricing and staff service. Your comments about the beds and breakfast offerings have been noted and will be discussed with our team as we strive to enhance our guests’ experience. We also appreciate your input on cleanliness and will address it with our housekeeping staff. We hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Management
Solo si necesitas estancia corta y estar cerca del aeropuerto La limpieza del hotel , pésima. Las alfombras muy sucias. Reservamos una habitación para tres personas, la cama adicional el colchón muy dañado y sucio,tuvimos que hacer la cama nosotros y no había l lencería de cama. No nos dieron cobija. Tiene cocina pero ningun utensilios para cocinar. Ni platos ni nada. Despues de dos días fuimos a cambiar las toallas , no t niam disponible, estaban todas lavándose. Además que se encuentran en mal estado. La ubicación cerca de... read more
Business response:
Dear Ana, Thank you for sharing your experience and appreciating our prime location. We are dedicated to maintaining high standards and admire your observations about cleanliness and room amenities. Your feedback is valuable, as it guides our efforts to enhance guest satisfaction. We strive to provide a comfortable environment and apologize for any inconvenience you face. We hope you consider staying with us in the future, as we are constantly improving our services. Sincerely, Hotel Management
An absolute nightmare. When we arrived there was zero prior notice that the pool was closed ahead of time. We asked if pool would be open tomorrow and the woman at the front desk just barked “no”. Zero explanation or apology. Just no. We got to our rooms and my kids room smelled horribly like mold. We told the desk and they said “it’s not mold, it’s just Miami” like we have never been here before. I have lots of photos of the mold covering the outside of the windows. That night I went out to smoke and was locked out. Had to ... read more
Business response:
Dear Jennifer, We are genuinely sorry to learn about the less-than-satisfactory experience you had during your recent visit. Your feedback regarding noise and various other challenges that you outlined about the room is duly noted, as it helps us identify areas for improvement. We apologize for any confusion regarding the swimming pool at our hotel. We understand the importance of clear communication and will address this appropriately to avoid such misunderstandings in the future. Additionally, your comments about noise are... read more
Very Poor
Frequently asked questions about Extended Stay America Premier Suites - Miami - Airport - Miami Springs
How is Extended Stay America Premier Suites - Miami - Airport - Miami Springs rated?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs has a 3.6 star rating with 2,756 reviews.
When is Extended Stay America Premier Suites - Miami - Airport - Miami Springs open?
Extended Stay America Premier Suites - Miami - Airport - Miami Springs is open now. It will close tomorrow at 12:00 a.m.