Extended Stay America Premier Suites - Miami - Airport - Miami Springs

Business response:

Dear Edwin, We are sorry to learn that getting to and from the property wasn’t as smooth as you anticipated. Your feedback is essential, and we’ll be looking into ways to better support our guests with reliable travel options in the future. On a positive note, we are pleased you found our accommodations comfortable. We hope to have the chance to provide you with a more seamless experience next time. Sincerely, Hotel Management 

Business response:

Dear Martins, Thank you for taking the time to share your experience. We are sincerely sorry that your stay did not meet your expectations and that the accommodations and morning offerings were not as anticipated. We understand how frustrating this must have been and apologize for any inconvenience caused. Your feedback is important and will be shared with our team to help ensure smoother arrangements for future guests. We truly value your comments and hope you might consider giving us another opportunity to provide a more c... read more

Business response:

Dear Nancy, Thank you for sharing your thoughts. We regret to learn that your stay did not meet expectations, particularly regarding morning offerings. We understand how valuable it is to begin the day with convenient options, and we are sorry this aspect left you disappointed. Your perspective is important to us, and we will share it with our team as we continue working to refine the experience we provide. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerel... read more

Business response:

Dear Marjorie, Thank you for sharing your feedback. We’re glad the convenient location near the airport was helpful during your stay. However, it is concerning to learn about the insect issue and discomfort with the bedding, as well as your dissatisfaction with the morning meal. We understand how these factors can affect your overall experience and regret any inconvenience caused. Your comments are important and will be reviewed to guide necessary improvements. We appreciate you bringing these matters to our attention and ho... read more

Business response:

Dear Nicola, Thank you for taking the time to share your experience. We sincerely regret that aspects of your visit did not align with your expectations. The inconveniences you encountered, particularly related to amenities and communication, are not reflective of the level of comfort we aim to provide. While the proximity to the airport may have been helpful, we recognize that other elements left you disappointed. Your feedback is valued and will be shared with our team for attention. We hope you will return so we can provi... read more

Business response:

Dear Ochoa, Thank you for acknowledging the professionalism of our front desk staff. We regret that your stay did not align with your expectations and that you experienced issues with cleanliness and amenities. We take your concerns seriously, as guest satisfaction is important to us. Your feedback will help guide ongoing efforts to enhance the experience we offer. We appreciate your honesty and hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Manage... read more