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Extended Stay America Premier Suites - Miami - Coral Gables
- Hotels
- Miami, FL
About this business
Location details
3640 SW 22nd St., Miami, FL, 33145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay at this property was alright. I stayed two days and had to be transferred to another room my second day there due to the shower and heat not working. The staff was accommodating but there was a lot of hair left in the shower and bedding from other lodgers.
Business response:
Thank you for choosing Extended Stay America. We are sorry for the difficulties you had in your initial room, but we are glad we were able to move you to another room upon request. We appreciate you recognizing the efforts of our staff. Meanwhile, your feedback has been shared with our housekeeping and maintenance associate to address the problems in your suite. We value your business and hope to welcome you back soon for a better experience. Sincerely, Hotel Management
Encantador La atension exelente y todo limpio y bonito
Business response:
Nelson, thank you for evaluating your stay with us at Extended Stay America. It is delightful to know you loved our well-kept property and that you were impressed with the superb service you received from our associates. We appreciate you being our guest, and we look forward to welcoming you again soon. Sincerely, Hotel Management
More towels needed thats only what i thinks. Everything is great.
Business response:
Gabriel, thank you for the gracious rating of your at Extended Stay America. We are glad you were pleased with most aspects of your visit. However, we regret not meeting some of your expectations. We hope this did not impact your otherwise perfect stay and that you will choose us again the next time you are in our area. Sincerely, Hotel Management
Muy confortable, limpio y en excelente estado la habitación.
Business response:
Dulce, thank you for choosing Extended Stay America. We are glad you had an overall pleasant stay and were impressed with our clean hotel. We value your feedback and look forward to your next visit. Sincerely, Hotel Management
Bañera sucia Sector desayuno sucio y sin agua Personal relativamente amable Wifi no funciono
Business response:
Dear Guest, Thank you for sharing your feedback about your recent visit. We’re glad to know our team provided courteous service, and your recognition made our day. At the same time, we appreciate you bringing your observations regarding the condition of certain areas and the connectivity concerns to our attention. Please accept our apologies for any inconvenience these matters caused. We value your insights, as guest comments help guide ongoing efforts to elevate the guest experience. Your input is valuable and will be share... read more
Room, staff really awful
Business response:
Dear Guest, We sincerely apologize that your experience did not reflect the welcoming, well-maintained environment we strive to provide. Your comments regarding service and room have been shared with our team for immediate review. We appreciate you bringing this to our attention as we continue working to improve the overall guest experience. Sincerely, Hotel Management
I checked into this hotel around 6:00 PM in, room 614, and immediately noticed that both the refrigerator and freezer were not working at all. This was very inconvenient, especially when you expect to store food or drinks in your room. I went down to the front desk to report the issue and asked if there was an ice machine I could use. I was told there was no ice machine and that I would have to purchase bags of ice instead. That response was extremely disappointing. If a hotel provides a refrigerator and freezer in the room ... read more
Business response:
Dear Guest, We regret that your experience did not meet expectations and that the overall situation left you feeling unsupported. Our intention is always to ensure that accommodations function properly and that any concerns are handled with attentiveness. Your comments have been shared with leadership so that improvements can be made in both communication and service approach. We truly value your perspective and hope you will consider giving us another opportunity to provide the seamless stay you deserve. Sincerely, Hotel Ma... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Coral Gables
How is Extended Stay America Premier Suites - Miami - Coral Gables rated?
Extended Stay America Premier Suites - Miami - Coral Gables has a 3.8 star rating with 1,599 reviews.
When is Extended Stay America Premier Suites - Miami - Coral Gables open?
Extended Stay America Premier Suites - Miami - Coral Gables is open now. It will close tomorrow at 12:00 a.m.