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Extended Stay America Premier Suites - Miami - Coral Gables
- Hotels
- Miami, FL
About this business
Location details
3640 SW 22nd St., Miami, FL, 33145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Extremely dirty, disgusting! We read good reviews thats why se booked! Not sure if anything here changed recently but it was very bad! Yes the location is amazing however please clean properly and don’t let your guests to sit on a dirty toilet before anything else! So disappointing!
Business response:
Dear Guest, We are truly sorry that your visit did not reflect the quality and care we aim to provide, and we understand how troubling this experience must have been. What you encountered is unacceptable, and we sincerely regret the disappointment caused. Please be assured that your comments have been shared with our team for immediate attention and corrective measures. Guest comfort and satisfaction are priorities we take seriously, and we appreciate you bringing this matter to our attention. We hope you will give us anothe... read more
Hotel con muchísimo ruido para descansar no es, personal de la recepción nocturna súper grosero estaba durmiendo a las 11 de la noche
Business response:
Dear Guest, Thank you for taking the time to share your concerns. We are sorry to learn that your visit did not allow for the level of comfort and ease you were hoping for. A restful setting and respectful interactions are important to every guest experience, and we understand how disappointing it can be when expectations are not met. Your comments have been carefully acknowledged and will be considered to reinforce appropriate awareness and professionalism. We appreciate you bringing this matter forward, as feedback like yo... read more
the was no security anyone could walk in and up to the rooms, concierge was always on their phone or watching tv in the back and did not know what a “do not disturb sign” was for the doors, the air conditioner in the room was leaking making a noise all night. room was spacious but not worth the price.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback about your stay. We regret that your experience did not offer the comfort and reassurance you expected. A sense of safety and properly functioning amenities are essential to a restful visit. It is concerning to learn that access control and staff attentiveness did not align with those expectations. Your remarks have been documented and will be shared with our team to help enhance guest care and maintenance practices. We appreciate your candid input, as it sup... read more
Room and hotel in disrepair and dirty. Room smelled like it was smoked in then covered up with air freshener. Cockroaches in bathroom. Front desk staff working upon arrival was kind and helpful. Staff working other days were not, or the front desk was unstaffed completely with no one to help. Hotel was loud with doors slamming throughout the night and people that looked to be under the influence hanging around outside. Would absolutely not return.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations and understand how disappointing and uncomfortable this must have been. We regret any inconsistencies in service and the disturbances you encountered. Please be assured that maintaining a clean and well-kept environment is a priority, and feedback like yours is taken seriously to identify areas that require attention. On a positive note, we are glad the front desk team provided assistance upon arrival. Your comment... read more
El hotel muy sucio, olían horrible los cuartos, pedimos cambio 3 veces por que todos apestaban a comida o mariguana. Cero recomendable.
Business response:
Dear Guest, Thank you for sharing your thoughts with us. We regret that your stay did not feel comfortable and understand how important a fresh and welcoming environment is during any visit. Your feedback has been passed along to the appropriate teams so that the necessary information can be made. We appreciate you taking the time to offer this insight, as it helps us focus on areas that may benefit from added attention. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, H... read more
El check in es horrible. 😩
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your arrival experience did not meet your expectations. A smooth and welcoming start to any stay is important, and we regret that this was not your impression. Your comments have been shared with the appropriate teams for improvements. We appreciate you bringing this to our attention and hope for the opportunity to provide a more positive visit in the future. Sincerely, Hotel Management
Nowhere to put soap or shampoo inside of shower. No safety handles in shower area. Only yogurt in food area along with some fig bars. Some muffins. Coffee was ok. No juice available. No trays.
Business response:
Dear Guest, Thank you for taking a moment to share your impressions. We are sorry to hear that several aspects of your visit did not provide the level of convenience and comfort you expected. Your observations regarding the shower setup and the morning offerings are important, and they have been forwarded to the appropriate teams for attention. We appreciate your honest feedback and regret any inconvenience caused during your stay. We hope to have the opportunity to make your next stay with us outstanding in every respect. S... read more
Hotel velho e sujo. Diz que tem cozinha mas não tem utensilios, nem sequer o basico. Pedi na recepção e fui informado que não tinham disponivel. Maioria da equipe não é amigável. Anunciam café da manhã incluido mas este não passa de um café e uma barra de cereal doce.
Business response:
Dear Guest, Thank you for sharing your thoughts. We regret that your experience did not meet your expectations and appreciate you bringing these matters to our attention. Our accommodations are designed for extended stays, and kitchenware is provided upon request based on availability. Your feedback regarding guest service and breakfast offerings will be shared with our team for improvement. We value your input and hope to have another opportunity to better serve you in the future. Sincerely, Hotel Management
Too much noise in the middle of the night
Business response:
Dear Dafne, Thank you for taking the time to share your feedback. We sincerely apologize that your rest was disrupted by noise during your stay. Ensuring a peaceful and comfortable environment for our guests is very important to us, and we regret that we fell short in providing this experience. Your comments have been shared with our team for future improvements. We appreciate your input and hope you will consider giving us another opportunity to provide a more restful and enjoyable stay in the future. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Coral Gables
How is Extended Stay America Premier Suites - Miami - Coral Gables rated?
Extended Stay America Premier Suites - Miami - Coral Gables has a 3.8 star rating with 1,529 reviews.
When is Extended Stay America Premier Suites - Miami - Coral Gables open?
Extended Stay America Premier Suites - Miami - Coral Gables is open now. It will close tomorrow at 12:00 a.m.