Extended Stay America Premier Suites - Miami - Coral Gables

Business response:

Dear Guest, Thank you for sharing your experience. We sincerely regret that your stay did not meet expectations and understand how disappointing and uncomfortable this must have been. We regret any inconsistencies in service and the disturbances you encountered. Please be assured that maintaining a clean and well-kept environment is a priority, and feedback like yours is taken seriously to identify areas that require attention. On a positive note, we are glad the front desk team provided assistance upon arrival. Your comment... read more

Business response:

Dear Guest, Thank you for sharing your thoughts with us. We regret that your stay did not feel comfortable and understand how important a fresh and welcoming environment is during any visit. Your feedback has been passed along to the appropriate teams so that the necessary information can be made. We appreciate you taking the time to offer this insight, as it helps us focus on areas that may benefit from added attention. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, H... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are genuinely sorry to learn that your arrival experience did not meet your expectations. A smooth and welcoming start to any stay is important, and we regret that this was not your impression. Your comments have been shared with the appropriate teams for improvements. We appreciate you bringing this to our attention and hope for the opportunity to provide a more positive visit in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for taking a moment to share your impressions. We are sorry to hear that several aspects of your visit did not provide the level of convenience and comfort you expected. Your observations regarding the shower setup and the morning offerings are important, and they have been forwarded to the appropriate teams for attention. We appreciate your honest feedback and regret any inconvenience caused during your stay. We hope to have the opportunity to make your next stay with us outstanding in every respect. S... read more

Business response:

Dear Guest, Thank you for sharing your thoughts. We regret that your experience did not meet your expectations and appreciate you bringing these matters to our attention. Our accommodations are designed for extended stays, and kitchenware is provided upon request based on availability. Your feedback regarding guest service and breakfast offerings will be shared with our team for improvement. We value your input and hope to have another opportunity to better serve you in the future. Sincerely, Hotel Management 

Business response:

Dear Dafne, Thank you for taking the time to share your feedback. We sincerely apologize that your rest was disrupted by noise during your stay. Ensuring a peaceful and comfortable environment for our guests is very important to us, and we regret that we fell short in providing this experience. Your comments have been shared with our team for future improvements. We appreciate your input and hope you will consider giving us another opportunity to provide a more restful and enjoyable stay in the future. Sincerely, Hotel Manag... read more

Business response:

Dear Palma, Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet expectations and that our service left you disappointed. Please know your comments have been shared with our team to help us improve guest interactions and overall satisfaction. We greatly appreciate your taking the time to bring this to our attention and sincerely hope you will consider giving us another opportunity to provide a more positive and welcoming stay. Sincerely, Hotel Management 

Business response:

Dear Serafin, Thank you for taking the time to share your experience. We sincerely apologize that the condition and unpleasant smell in the room and hallways negatively affected your stay. This is not reflective of the standards we strive to maintain, and your feedback has been shared with our housekeeping and management teams for improvement. We take guest comfort very seriously and regret that your visit fell short of expectations. We hope you will consider giving us another opportunity in the future to provide a cleaner, ... read more

Business response:

Dear Michael, Thank you for sharing your feedback. We sincerely apologize that the air conditioning in your room did not function properly and that it impacted your comfort during your stay. Maintaining a comfortable environment for all guests is a top priority, and we regret that this issue affected your experience. Your comments have been shared with our maintenance and management teams to ensure proper attention and prevent similar concerns in the future. We appreciate your input, as it helps guide improvements, and we ho... read more