Extended Stay America Premier Suites - Miami - Coral Gables

Business response:

Dear Robert, Thank you for sharing your feedback. We sincerely apologize for the issues you encountered during your stay. Your comfort is our priority, and we are sorry that we fell short of your expectations. We will be addressing this with our housekeeping team to ensure that these issues are promptly addressed and that we maintain the highest standards of cleanliness. Your feedback is invaluable to us, and we will work hard to ensure that future stays are much more enjoyable and up to the standards you expect.Sincerely,Ho... read more

Business response:

Dear Guest, Thank you for your review of our hotel. We appreciate you mentioning our location. However, we deeply regret any shortcomings in meeting your expectations and sincerely apologize for any inconvenience caused. Your feedback will be thoughtfully discussed with the appropriate individuals. It was a pleasure hosting your visit, and we hope to have another opportunity on your next visit to the city.Sincerely,Hotel Management 

Business response:

Dear Rachel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is adequately addressed.Sincerely,Hotel Management 

Business response:

Dear Bryan, Thank you for choosing Extended Stay America and for sharing your feedback. We hope you enjoyed your overall stay with us. We understand how important certain amenities can be when planning a stay, and we regret any confusion regarding the services provided. Our goal is to provide an exceptional experience to each of our guests, and we regret any discrepancies with third-party websites for our property. We appreciate you bringing this to our attention and for your patience. It was our pleasure hosting you, and we... read more

Business response:

Dear Steven, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you in the future and ... read more

Business response:

Dear Odilon, Thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to help you. We hope you will revisit the area the next time you are there to show you our commitment to exceptional hospitality. Sincerely,Hotel Manage... read more

Business response:

Dear Luz, We appreciate you choosing us and providing your feedback. It is very disappointing to read about your experience at our hotel. This is not the impression we like our guests to have when staying with us, and we sincerely apologize for letting you down. Thank you for sharing your comments, as it will help us improve. We hope you consider this an isolated incident and return for another stay. We would love the opportunity to provide you with the outstanding hospitality we strive to give all of our guests.Sincerely,Ho... read more