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Extended Stay America Premier Suites - Miami - Coral Gables
- Hotels
- Miami, FL
About this business
Location details
3640 SW 22nd St., Miami, FL, 33145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Floors and bathroom dirty. Corridors and lobby floors always dirty. As a local and ATT costumer, the signal was bad, and the free wifi had no signal, so to work you have to pay! Windows Duarte with green old grime. Elevators slow and doors make loud noises. Breakfast quality poor.
Business response:
Dear Guest, We are sorry to learn that your visit did not provide the level of comfort and functionality you expected. We understand how important the overall condition and reliable amenities are, especially for guests who need to stay productive. Your observations regarding the environment and available services have been shared with the appropriate teams for careful consideration. Please accept our apologies for the inconvenience this caused during your time with us. We truly appreciate you bringing these matters to our at... read more
Estadia de una noche, en relación precio-calidad no fue la mejor. La habitación 510 era amplia pero todo es viejo. El baño tenía suficientes toallas, papel, jabón y un champú miniatura. Las camas estaban cómodas, las sábanas seria bueno darles un "upgrade". Las lámparas en las mesas de noche estaban todas mohosas y hubo que ajustar la luz para que prendieran. La nevera estaba apagada cuando llegamos y cada vez que prendía hacía un ruido fuerte, si tienes el sueño ligero, no te deja dormir. Nosotros no nos quejamos porque fue... read more
Business response:
Dear Guest, We appreciate the balanced perspective you provided and understand how overall condition and convenience all contribute to the experience, even during a brief stay. It is encouraging to hear that aspects of service and flexibility were helpful to you. We also noted your positive comments about the location. We also recognize that certain features and expectations did not fully align with what you had hoped for. Your observations have been shared with the appropriate teams. We value your feedback, as it offers mea... read more
The whole building had a horrible smell, as well as the room having a horrible odor. It felt like a hotel for those on welfare that need a place to live, and nothing else. The room lamps were rusted and looked completely worn, the bed tables were also not very clean. The bathroom looked and felt like a layer of filth was on it.The front desk would never answer the phone when we attempted to contact them. The front desk clerk was watching online videos on her phone and was completely ignoring us when we attempted to check in.... read more
Business response:
Dear Guest, Thank you for your recent stay and comments. Please accept our apologies for our guest rooms not meeting the cleanliness standards we strive to uphold. We understand that any discomfort can impact the overall experience of your stay, and hearing about your encounter with an unpleasant atmosphere in your room is something we take seriously. Your comments about the bathroom door and other maintenance concerns have also not gone unnoticed. Moreover, we regret reading that our front office associates did not provide ... read more
I don’t usually like leaving negative reviews, but I feel I need to be honest. The cleanliness of this hotel is unacceptable for the price I paid. The bathroom needs a deep clean, the corners of the room are dirty, the elevator is disgusting, and the carpet throughout the hotel smells strongly of mold. In fact, the entire hotel has a bad odor. It’s disappointing to see such a beautiful hotel being neglected this way. The cleaning staff clearly needs to be replaced or better managed, because the current conditions are simply ... read more
Business response:
Dear Guest, We are truly sorry to learn that your stay did not meet expectations. Guest comfort and a well-maintained environment are extremely important to us, and it is disappointing to hear that the overall condition affected your impression so strongly. Your concerns have been forwarded to our management team. Feedback such as yours is taken seriously, as it helps identify areas where greater attention and oversight are needed. We regret that your experience was not a positive one and appreciate you taking the time to ex... read more
Ran down Dirty Breakfast was not a breakfast. A bd coffee with snacks/junk
Business response:
Dear Guest, We are sorry our complimentary breakfast did not meet your expectations. When we receive this type of valuable feedback, it is always shared with the appropriate leaders, so they are aware of our guests' wishes regarding breakfast choices which assists them in determining future options. Sincerely, Hotel Management
It's not clean. It needs renovation. No cleaning daily. Shower has very low flow. The noises can be heard clearly in the room. The hallways smell really terrible.
Business response:
Dear Guest, Thank you for taking the time to provide detailed feedback. We sincerely apologize that your stay did not meet expectations. We regret the issues you experienced with housekeeping service and the low water pressure in the shower. Additionally, we understand that noise disturbances and the environment in the hallways impacted your comfort. Your observations have been shared with the appropriate team to ensure these issues are addressed promptly. We hope you will give us another chance to provide you with the hospi... read more
Extremely dirty, disgusting! We read good reviews thats why se booked! Not sure if anything here changed recently but it was very bad! Yes the location is amazing however please clean properly and don’t let your guests to sit on a dirty toilet before anything else! So disappointing!
Business response:
Dear Guest, We are truly sorry that your visit did not reflect the quality and care we aim to provide, and we understand how troubling this experience must have been. What you encountered is unacceptable, and we sincerely regret the disappointment caused. Please be assured that your comments have been shared with our team for immediate attention and corrective measures. Guest comfort and satisfaction are priorities we take seriously, and we appreciate you bringing this matter to our attention. We hope you will give us anothe... read more
Hotel con muchísimo ruido para descansar no es, personal de la recepción nocturna súper grosero estaba durmiendo a las 11 de la noche
Business response:
Dear Guest, Thank you for taking the time to share your concerns. We are sorry to learn that your visit did not allow for the level of comfort and ease you were hoping for. A restful setting and respectful interactions are important to every guest experience, and we understand how disappointing it can be when expectations are not met. Your comments have been carefully acknowledged and will be considered to reinforce appropriate awareness and professionalism. We appreciate you bringing this matter forward, as feedback like yo... read more
the was no security anyone could walk in and up to the rooms, concierge was always on their phone or watching tv in the back and did not know what a “do not disturb sign” was for the doors, the air conditioner in the room was leaking making a noise all night. room was spacious but not worth the price.
Business response:
Dear Guest, Thank you for taking the time to provide your feedback about your stay. We regret that your experience did not offer the comfort and reassurance you expected. A sense of safety and properly functioning amenities are essential to a restful visit. It is concerning to learn that access control and staff attentiveness did not align with those expectations. Your remarks have been documented and will be shared with our team to help enhance guest care and maintenance practices. We appreciate your candid input, as it sup... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Coral Gables
How is Extended Stay America Premier Suites - Miami - Coral Gables rated?
Extended Stay America Premier Suites - Miami - Coral Gables has a 3.8 star rating with 1,599 reviews.
When is Extended Stay America Premier Suites - Miami - Coral Gables open?
Extended Stay America Premier Suites - Miami - Coral Gables is open now. It will close tomorrow at 12:00 a.m.