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Extended Stay America Premier Suites - Miami - Coral Gables
- Hotels
- Miami, FL
About this business
Location details
3640 SW 22nd St., Miami, FL, 33145, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not do laundry Front desk was not very friendly Would not stay there again
Business response:
Dear Palma, Thank you for sharing your feedback. We are truly sorry to learn that your experience did not meet expectations and that our service left you disappointed. Please know your comments have been shared with our team to help us improve guest interactions and overall satisfaction. We greatly appreciate your taking the time to bring this to our attention and sincerely hope you will consider giving us another opportunity to provide a more positive and welcoming stay. Sincerely, Hotel Management
Dirty, bedsheets smell bad room smells bad and hallways smell bad!
Business response:
Dear Serafin, Thank you for taking the time to share your experience. We sincerely apologize that the condition and unpleasant smell in the room and hallways negatively affected your stay. This is not reflective of the standards we strive to maintain, and your feedback has been shared with our housekeeping and management teams for improvement. We take guest comfort very seriously and regret that your visit fell short of expectations. We hope you will consider giving us another opportunity in the future to provide a cleaner, ... read more
Estuve 2 días y el aire acondicionado nunca enfrió, dormí 2 noches con calor. Hab #702
Business response:
Dear Michael, Thank you for sharing your feedback. We sincerely apologize that the air conditioning in your room did not function properly and that it impacted your comfort during your stay. Maintaining a comfortable environment for all guests is a top priority, and we regret that this issue affected your experience. Your comments have been shared with our maintenance and management teams to ensure proper attention and prevent similar concerns in the future. We appreciate your input, as it helps guide improvements, and we ho... read more
when i went to check in they told me i have reserved only one room when i reserve 2 rooms. they refuse to give me the keys for the second room, and there was not a manager. i have to go again when a I spoke with a new front desk person, and he gave the key for the second room.
Business response:
Dear Leonella, We appreciate you sharing your experience and sincerely apologize for the inconvenience during check-in. We understand how stressful it can be to encounter such issues, especially after making specific arrangements. It’s important to us that reservations are honored accurately and handled efficiently. Your feedback will be shared with the team to help improve communication in the future. We regret any frustration this caused and value your patience in resolving the matter. Thank you for bringing this to our at... read more
Decided to select a different hotel. The lobby smelled like roach spray and the receptionist was not very friendly or helpful
Business response:
Dear Toneah, Thank you for taking the time to share your experience. We sincerely apologize for the impression you received upon arrival, as this does not reflect the level of service and environment we aim to provide. Your feedback has been shared with our team to address these concerns and improve the overall guest experience. We appreciate your input and hope you will consider giving us another opportunity in the future to provide a more welcoming, comfortable, and enjoyable stay. Sincerely, Hotel Management
The room had an awful smell. Also the entire property. Breakfast was included but they dont even have coffee to offer??!!?!? So dissapointed and never staing here again.
Wish there was washing up liquid and a sponge to clean the plates ect. Also the right hand side bed lamp was broken.
NEEDS TO BE CLOSED OR RENOVATED The area is great the hotel itself is awful needs update, the lobby smelled of rotten garbage, not pleasant and the room did not cool even after two hours could not stay the night with my kids
Very poor breakfast
Frequently asked questions about Extended Stay America Premier Suites - Miami - Coral Gables
How is Extended Stay America Premier Suites - Miami - Coral Gables rated?
Extended Stay America Premier Suites - Miami - Coral Gables has a 3.8 star rating with 1,529 reviews.
When is Extended Stay America Premier Suites - Miami - Coral Gables open?
Extended Stay America Premier Suites - Miami - Coral Gables is open now. It will close tomorrow at 12:00 a.m.