Extended Stay America Premier Suites - Miami - Coral Gables

Business response:

Dear Cecilia, Thank you for sharing your experience. We regret that the environment was not as comfortable as it should have been and apologize for any inconvenience this may have caused. Your comments will be reviewed closely so steps can be taken to improve the atmosphere for future guests. We hope you’ll consider giving us another opportunity to offer a more relaxing stay. Sincerely, Hotel Management 

Business response:

Dear Terriann, Thank you for choosing our hotel during your recent visit to the area. We express our sincere apologies for being unable to fulfill your request for a specific room. While we make every effort to accommodate such requests, there are occasions when the desired room is already occupied or unavailable. We understand your frustration and genuinely regret any disappointment you may have experienced. Thank you for bringing this to our attention. We hope to improve your experience whenever your travels bring you back... read more

Business response:

Dear Athanasios, We appreciate your feedback and apologize for not meeting your expectations. Your comments have been taken into account and will help us improve. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for providing your feedback. We apologize for not meeting your expectations. We would appreciate the opportunity to serve you again on your next visit, allowing us to demonstrate our commitment to improvement and provide you with a satisfactory stay. Sincerely, Hotel Management 

Business response:

Dear Guest, We apologize for the issue with the door and appreciate you bringing it to our attention. Our maintenance team will address it immediately to ensure it’s fully operational for future guests. We also take note of your concerns regarding the location and will review ways to improve the overall guest experience. We value your comments and hope to have the opportunity to welcome you back for a more pleasant stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. We’re sorry that your experience did not meet your expectations. Providing courteous and attentive service is something we take seriously, and we regret any instances where that standard may have fallen short. Your comments have been shared with our team to ensure improvements are made.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We’re sorry that the room environment was uncomfortable during your stay. Your comments are valuable and will be shared with the team to help improve the overall guest experience. Thank you for bringing this to our attention. We hope you will consider giving us another chance to provide your desired stay.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to share your thoughts with us. We're sorry that your stay did not meet expectations, especially regarding the mattress's comfort and the room's overall condition. We understand how important a good night’s sleep is, and we regret that our current setup fell short for you. Your comments about the need for updates are noted and will be used in the future. We value your feedback as it helps us identify where we need to improve and ensures we can provide a better experience in the futur... read more

Business response:

Dear Guest, Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. Your feedback is critical to us, and we’re sorry that we did not meet your expectations. We take your concerns seriously, particularly regarding safety, cleanliness, and the quality of our facilities. We will immediately look into the water pressure and electrical issues and improve the cleanliness standards in our rooms. Additionally, we will review the breakfast options to ensure they ... read more