Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Antoinette, Thank you for selecting our hotel and taking the time to write a review. We are sorry our complimentary grab-and-go breakfast selection fell short of your expectations during your stay. Your feedback is appreciated, and we will share your comments with the appropriate individuals to enhance our future offerings. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management 

Business response:

Dear Monica, Thank you for choosing Extended Stay America. We are pleased to know how much you liked the exceptional service provided by our staff. We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon.Sincerely,Hotel Management 

Business response:

Dear AISHA, Thank you for taking the time to review our hotel. We apologize for any confusion or inconvenience you experienced while locating our hotel. We understand the importance of a seamless visit, and your insights are crucial for our continued improvement efforts. Please know our front desk team is eager to assist our guests with directions and suggestions to help make the most of their visits. We hope you had a pleasant stay overall and look forward to seeing you again soon.Sincerely,Hotel Management 

Business response:

Dear mauricio, Please accept our apologies for not providing the impeccable accommodations you should have received and for any inconvenience this caused. We aim to exceed our guests' expectations; therefore, we are so sorry for any oversights on our part. Our priority is to provide each guest with an experience that is as perfect as possible, and we sincerely hope we will have another chance to show this to you. Safe Travels.Sincerely,Hotel Management 

Business response:

Dear Mia, Thank you for selecting Extended Stay America in the city. Reading about your experience during your stay with us brings us joy. We aim to meet and exceed our guests' expectations and are happy this was your case. We appreciate your remarks on our service and staff. Your compliments serve as an encouragement pill for the entire team. Please revisit us for another exciting stay.Sincerely,Hotel Management