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Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
- Other
- Miami, FL
About this business
Extended Stay America Hotel Miami - Brickell - Port of Miami is located at 298 SW 15th Rd, Miami, FL. This business specializes in Hotels & Motels and Other Lodging and has 1 review(s) with a star rating of 3.0.
Location details
298 SW 15th Road, Miami, FL, 33129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Breakfast items were not restocked when running low. Also, they had my reservation wrong when arriving
Business response:
Dear Anna, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced with the breakfast items not being promptly restocked and the reservation mix-up upon your arrival. This is certainly not the level of service we strive to provide, and we understand the impact it had on your stay. Rest assured, we are addressing these issues internally to ensure they do not recur. Your feedback is invaluable, and we appreciate your patience. We hope to have the opportunity to mak... read more
"aceptable" Check-in & check-out ok. El aseo debería ser diario.
Business response:
Dear Carlos, Thank you for staying with us and sharing your review. We are delighted to receive feedback indicating that your check-in and check-out processes were satisfactory. However, we sincerely apologize for any inconvenience you experienced with our housekeeping service. Your feedback is greatly appreciated as it allows us to improve our guest experience. We will address these concerns appropriately and sincerely regret any inconvenience you experienced. Thank you once more, and we hope to see you again.Sincerely,Hote... read more
Breakfast was included, but was very limited
Business response:
Dear Caroline, It was disappointing to read that we did not meet your expectations regarding our complimentary grab-and-go breakfast offerings. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,... read more
Very good
Business response:
Dear Roberto, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a fulfilling stay at Extended Stay America. We would be honored to welcome you back soon and wish you all the best with your future travels.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
How is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port rated?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port has a 4.3 star rating with 1,133 reviews.
When is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port open?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port is open now. It will close tomorrow at 12:00 a.m.