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Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
- Other
- Miami, FL
About this business
Location details
298 SW 15th Road, Miami, FL, 33129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Larry, thank you for your rating of Extended Stay America. We are pleased your stay with us was a great one, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Business response:
Ian, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Awesome for the price in the heart of downtown / Brickell
Business response:
Joe, your excellent rating is appreciated by all of us here at Extended Stay America. We are thrilled to know you thoroughly enjoyed your stay with us and that you felt you received excellent value by staying with us. Thank you for the glowing review, and we look forward to seeing you again soon. Sincerely, Hotel Management
Business response:
Thank you for the perfect rating! We are overjoyed to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management
It's OK I can say, you get what you paid for. Room was clean but small, almost no amenities so you have to ask the front everytime you need something.
Business response:
Thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we do regret if we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Business response:
Wilmar, thank you for rating your experience at Extended Stay America. It is always our goal to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you return to the area. Sincerely, Hotel Management
Exelente ubicación además de cómodo Muy buen hotel justo lo necesario para mi viaje
It was terrible. I was charged for an emotional support animal $50 on top of the fact that the room was filthy. The front desk staff was too busy taking a personal call to even check me in I had to wait 10 minutes. It was not an emergency call. I do not normally complain. I do feel this was against company guidelines especially with the charge. I was tired and needed a room as I was in the hospital all day.
Business response:
Dear Guest, We always aim to provide a smooth arrival and a restful environment, so we are sorry your experience was not as seamless as it should have been. Additionally, your concern about the additional fee for your support animal is completely understandable. Your feedback is invaluable in helping us improve and ensure a better experience for all our guests. Sincerely, Hotel Management
There wasn't a sign to even tell you that it was a hotel. It looked like an apartment building. The hallways smelled so bad, we had to cover our faces to walk to our room. It states that there is 24hr tea and coffee in the lobby. They do not offer that at all. There was never anyone at the front desk, you had to ring the bell. The hotel and rooms do not look anything like what is shown on Expedia. The price of this hotel is absolutely ridiculous. It's more like a Motel and not a Hotel. The stove was so filthy. There are no p... read more
Business response:
Dear Guest, We are sorry your experience was not as seamless as it should have been. As an extended-stay property, our model differs from a traditional hotel, which is why certain items, such as dishware, are available upon request at the front desk and cleaned and ready for use. We regret that this was not communicated clearly during your stay. Additionally, our housekeeping service is tailored for long-term guests to minimize disruption to their home-like experience. Nevertheless, we are pleased to offer this service for a... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
How is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port rated?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port has a 3.8 star rating with 1,733 reviews.
When is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port open?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port is open now. It will close tomorrow at 12:00 a.m.