This profile has been claimed by the business owner or representative.
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
- Other
- Miami, FL
About this business
Location details
298 SW 15th Road, Miami, FL, 33129, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The smell in the room was terrible, since I had no last minute option to change had to stay,
Business response:
Dear Guest, We are sorry that your stay was affected by an unpleasant atmosphere. Our maintenance and housekeeping teams will carefully inspect and refresh all areas to ensure a cleaner and more comfortable environment for every guest. Your feedback is greatly appreciated, and we hope to provide a more pleasant visit experience in the future. Sincerely, Hotel Management
The hotel staff were okay but the hotel itself is old and not very nice. We turned on the heater and almost burned the building down - it smoked and our room smelt horrendous even though we shut it off immediately. The manager basically said it’s because no one uses the heat but then our room was freezing and it stunk so bad. Definitely gives motel vibes. I wouldn’t stay here again.
Business response:
Dear Guest, We are sorry the room conditions caused discomfort, including the issues with the heating. We understand how frustrating this must have been and sincerely apologize for the inconvenience. Your feedback is valuable as it helps us identify areas for improvement. We hope you might consider returning in the future, as we are committed to offering a more comfortable and welcoming environment that better meets our guests’ expectations. Sincerely, Hotel Management
Room had clean sheets, but sticky floors. I found only big towels. Good thing was location and free parking, but still was overpriced for one night ~$300. Say free breakfast but expect a muffin and coffee.
Business response:
Dear Guest, We are pleased to know that certain aspects of your stay, including the bedding and convenient setting with complimentary parking, were appreciated. At the same time, we regret that other elements did not fully align with your expectations. Guest comfort and value are important considerations, and we understand how pricing and amenities can shape the overall perception of a visit. For convenience, additional linens and select items are available upon request at the front desk. We hope to have the opportunity to m... read more
The quality doesn’t remotely match the price here. Cons: dirty windows, shade in need of repair, bathroom sink clogged, door handle in need of repair, cheap bedding that is not soft or warm, ice tray broken so water leaks everywhere, no ice machine in the building, housekeeping never came - the place would be more reasonable at $40/night
Business response:
Dear Guest, Thank you for sharing feedback regarding your stay. We regret that the overall condition and comfort of your accommodations did not align with what you anticipated. Elements related to functionality, and in-room comfort play an important role in guest satisfaction, and concerns in these areas are taken seriously. Your comments have been shared with maintenance teams for careful attention. We continually evaluate room standards and furnishings to ensure value and consistency. We appreciate you taking the time to p... read more
Horrible!!!! rooms are super dirty and smelly. I had to ask to get a new room cause humans should not live in those conditions. Location is excellent but the rooms, terrible
Business response:
Dear Guest, Thank you for taking the time to share your experience. We are glad to hear that you found the location convenient, but we sincerely apologize for the condition of your initial accommodations and the discomfort it caused. Cleanliness and guest comfort are very important to us, and your feedback has been shared with our team to ensure improvements are made. We hope you will consider returning in the future, giving us the opportunity to provide a more comfortable and well-maintained stay that better reflects the st... read more
The room was adequate, but the other guests were yelling and screaming until 3 am. It was loud and difficult to sleep. Management did not care, and the cops were called for other issues.
Business response:
Dear Guest, Thank you for your feedback regarding the noise concerns you had during your time with us. Please accept our sincere apologies for the inconvenience caused. We understand the importance of providing a peaceful environment for our guests and sincerely apologize for falling short in this regard. We take noise concerns seriously and will look into the issue to address it effectively. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more tranquil and enjoyable stay in the future... read more
Was not good checking in and rooms a little dirty
Business response:
Dear Guest, We want to express our gratitude for taking the time to share your recent experience at our hotel. Your feedback is important to us, and we are genuinely sorry for any inconvenience you encountered during your stay. Our primary mission is to provide our guests with comfortable accommodations and great service from a warm, responsive team from the moment of their arrival. We regret that your experience did not reflect this commitment. We hope to have the opportunity to welcome you back, as we are dedicated to deli... read more
Basic room with very minimal facilities for the price charged.
Business response:
Dear Guest, We understand that having the right amenities is important to ensure a comfortable stay, and we apologize if the accommodations did not fully meet your expectations. Your comments are valuable in helping us evaluate how we can better serve our guests. We hope that despite the limitations you experienced, your overall time with us was acceptable. We would be glad to welcome you again in the future and strive to provide an improved experience that better aligns with your needs and expectations. Sincerely, Hotel Man... read more
Frequently asked questions about Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port
How is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port rated?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port has a 3.8 star rating with 1,733 reviews.
When is Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port open?
Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port is open now. It will close tomorrow at 12:00 a.m.