Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Guest, We appreciate you sharing your feedback regarding your recent stay. We regret that the cost did not align with your expectations and that the complimentary grab-and-go breakfast did not meet your needs. Your comments regarding the experience are valuable, and we will take them into consideration as we continue to improve. It is encouraging to hear that you found the location convenient. We hope that if your travels bring you back to the area, you will allow us another opportunity to provide a more satisfying and ... read more

Business response:

Dear Guest, We appreciate your feedback and understand how important a welcoming atmosphere and convenient features are to an enjoyable visit. We regret that your experience did not feel as warm or accommodating as expected. Your comments have been noted and will be shared with our team to ensure our service approach continues to reflect courtesy and professionalism. While individual preferences may vary, guest satisfaction remains a priority. We value your perspective and thank you for bringing this to our attention, as it ... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback. We are sincerely sorry that your experience did not meet your expectations, and we understand how disappointing it can be when a stay does not feel clean or comfortable. Guest satisfaction and a welcoming environment are very important to us, and your observations have been shared with our team. Feedback like yours is essential in helping us identify areas for improvement and ensuring better experiences for future visitors. We appreciate you bringing these con... read more

Business response:

Dear Guest, Thank you for taking the time to share your feedback with us. We appreciate you bringing this matter to our attention and sincerely apologize that the condition of your accommodations did not meet your expectations. Providing a comfortable and well-prepared environment is important to us, and we regret that this was not your experience. Your comments have been noted and will be shared with our team for improvements. We value your perspective and hope you will consider returning in the future, allowing us the oppo... read more

Business response:

Dear Rosa, Thank you for sharing your feedback. We understand how important it is for guests to feel their concerns are addressed in a timely and thoughtful manner. While refund requests follow specific guidelines, your perspective is valuable and will be shared with the appropriate team for review. Every effort is made to ensure that guests leave with a positive impression, and your comments will help us continue working toward that goal. We appreciate you taking the time to provide your input. Sincerely, Hotel Management