Extended Stay America Premier Suites - Miami - Downtown Brickell - Cruise Port

Business response:

Dear Guest, Thank you for choosing to stay with us. We recognize the importance of starting your day with a quality breakfast, and we sincerely apologize that your experience did not align with your expectations. Your feedback is highly valued, and we are dedicated to utilizing your insights as we continually enhance our services. We look forward to the opportunity to serve you again in the future.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for taking the time to provide feedback about your recent stay. We understand the importance of a fresh and clean hotel experience and sincerely apologize that we did not meet your expectations in this regard. We’re currently looking into our housekeeping services to make sure we’re keeping up with the highest cleanliness standards. Your input is greatly appreciated, and we look forward to welcoming you back and providing you with the exceptional experience you deserve.Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your feedback. We regret that you experienced a delay upon arrival and that the check-in process did not meet your expectations. We apologize for any inconvenience and understand that the sleeping arrangements did not offer the comfort you anticipated. Your input regarding our bedding is important, and we are reviewing our procedures to enhance the overall guest experience. We value your perspective and hope you will consider giving us another opportunity to provide a more seamless and comfortable s... read more

Business response:

Dear Nanci, Thank you for choosing to stay with us. We recognize the importance of starting your day with a quality breakfast, and we sincerely apologize that your experience did not align with your expectations. Ensuring a positive experience for our guests is our top priority, and your feedback is important to us as we continually seek to improve. We look forward to the opportunity to welcome you back so we can provide you with an even better experience next time.Sincerely,Hotel Management 

Business response:

Dear Sue, Thank you for sharing your valuable feedback. We sincerely apologize for not meeting your expectations during your stay. We regret any concerns you encountered with individuals outside of our hotel. Please rest assured that we are committed to addressing these issues appropriately. We appreciate your understanding and patience in this matter and hope you will consider allowing us the opportunity to demonstrate our dedication to providing exceptional experiences during your next visit to the city.Sincerely,Hotel Man... read more

Business response:

Dear Itzel, Thank you for selecting our hotel for your accommodation. We always strive to provide our guests with the highest standards of comfort and cleanliness, and we are disappointed to hear that we fell short of your expectations. Please accept our most sincere apologies for any inconvenience caused. To ensure that we continue to meet our guests' expectations, we are taking the necessary steps to address this with our housekeeping department. We hope you will give us another opportunity to serve you in the future and p... read more

Business response:

Dear Marcus, Thank you for sharing your experience with us. We regret not meeting your expectations and apologize for the inconvenience caused. Thank you for caring about improving our guest services, and we hope to welcome you the next time your travels bring you our way.Sincerely,Hotel Management